Vice President

2 weeks ago

Ottawa, Canada Mastercraft Starwood Full time

Mastercraft Starwood is a leading residential real estate developer and property management company in Ottawa and Toronto. Mastercraft is developing a new generation of purpose-built rental buildings which are state-of-the-art, transit-oriented, and energy efficient under the SoHo brand.

We are looking for a
**VP, Property Management Division** who is responsible for overseeing and leading the success of our SOHO Purpose Built Rental Property Management Program. We are a leading luxury condominium and rental property developer, seeking a dynamic service-focused leader to oversee our new builds.

***

**Duties & Responsibilities**:

- Maintain our new generation of purpose-built transit-oriented state of the art rental buildings to SoHo luxury standard
- Create a community atmosphere with SoHo Social Clubs and SoHo Hotels
- Oversee building amenities & dedicate time to fostering a welcoming environment for tenants ie. create a calendar of events, plan movie nights etc.
- Oversee & proactively manage the building technology and keyless card access; troubleshoot any problems with urgency
- Oversee the SoHo Ottawa apartment hotel portfolio
- Oversee move ins of new tenants & ensure a warm welcome to the building
- Create positive tenant relationships through professional & effective responsiveness to, & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met
- Oversee rent collection and arrears; work with Property Accounting Division and oversee delinquent payments and accounts; manage accordingly
- Ensure proper legal action is taken against any difficult tenants; know all applicable tenant laws & escalate accordingly with eviction notices if appropriate
- Oversee & proactively manage the building keyless card access; troubleshoot any problems with urgency
- Ensure that there is 24-hour emergency coverage for the property at all times
- Coordinate & distribute all relevant tenant communications
- Monitor the completion of maintenance work orders
- Measure the quality of work of MMC team members and vendors against established standards
- Establish and maintain comprehensive files on current tenants, suppliers and contractors
- Assist Property Accountant with annual budget & ensures all expenses, arrears are reconciled accordingly
- Review in detail all purchase orders for the property to ensure clarity and justification of requirement
- Be available on call after normal working hours for emergency situations.
- Other responsibilities as required

**Qualifications**:

- Full in-depth knowledge of The Residential Tenancies Act.
- Over 5 years in Property Management with experience dealing with the Landlord and Tenant Board
- Strategic self-starter with a drive to ensure appropriate performance metrics
- Tech Savy with the ability to troubleshoot problems
- Knowledge of MS Office and other computer-related skills
- Customer focused personality
- Excellent written and oral communication skills
- Yardi or MRI experience would be an assets
- Knowledge of Fire Safety Plans and Life Safety Systems

Our Company has an accommodation process in place for applicants with disabilities. Accommodations are available upon request at all stages of the recruitment and selection process.

**Job Type**: Salaried - Full Time

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