Office Manager

**SRDC Office Manager Job Description**

Who We Are

The Social Research and Demonstration Corporation (SRDC) is a mission-driven, non-profit research and evaluation organization. Since 1991, SRDC has been building a substantial base of knowledge, evidence, and experience about what works in a wide range of policy and program areas. We are passionate about innovation and rigorously testing real-world solutions to some of Canada’s most pressing challenges. SRDC has conducted nearly 400 research and evaluation projects across diverse policy areas including employment and workforce development, education, income security, health and well-being, economic integration of immigrants, youth development, and programs supporting the social and economic inclusion of marginalized and underrepresented groups.

SRDC is recognized across Canada, and internationally, as an innovative leader in the design, implementation, and evaluation of large-scale demonstration projects. In addition to impact studies using experimental designs, SRDC offers a full range of research and program evaluation services for a diverse number of clients, partners, and community stakeholders, including governments and non
- governmental organizations. SRDC’s mission is to help decision-makers implement the most effective policies and programs that improve the lives and well-being of all those in Canada - especially those who face disadvantage - and to raise the standards of evidence used in assessing and designing those policies and programs.

60 professionals from a diverse range of policy and research backgrounds, including economics, psychology, sociology, and health policy. We offer rewarding work assignments in a dynamic work environment, with regular opportunities for professional development to promote continuous learning and growth of our employees. We also offer competitive salaries and a comprehensive benefits package. We take pride in our employees and in their commitment to excellence. Our reputation for professionalism, methodological rigor, integrity and ethics, and exceeding clients’ expectations is based in no small part on our high-calibre staff - and we value and recognize our team as our greatest resource.

The Position

We are seeking to fill an immediate need for a full-time Office Manager.

The Office Manager will be well organized, flexible, and approach challenges positively. A high level of professionalism and discretion are key requirements for this position, as is excellent problem-solving skills and the ability to work comfortably and competently both independently and as part of a small corporate team.

KEY RESPONSIBILITIES:
Office Management:

- Act as main point person for general inquires related to office issues (e.g., facilities maintenance/organization, mail and courier services, office supplies, business equipment, telephones, service providers, corporate/project event needs, etc.).
- Work with Director, Human Resources & Corporate Services, to: (1) support the maintenance of existing office policies and procedures, in accordance with SRDC’s Corporate Policy Manual; and (2) contribute to the development and implementation of new office procedures and standards to guide office operations.
- Work with Director, Human Resources & Corporate Services, to establish comprehensive corporate services reference documentation by outlining administrative procedures (e.g., job aids) for a wide range of internal administrative needs and services, contributing to SRDC’s

Corporate Operations Manual.
- Responsible for ensuring efficient office operations and related services, in accordance with

SRDCC’s Corporate Operations Manual (e.g., performing organized administrative procedures, demonstrating effective communications, maintaining electronic filing systems, verifying/approving invoices, monitoring contracted services, providing admin support to meet a variety of corporate and project demands).
- Ensure office efficiency is maintained with respect to planning and execution of equipment procurement and internal systems.
- Manage relationships with vendors, service providers, and landlord (e.g., ensuring that services are provided according to expectations, items are invoiced and paid on time).
- Support contract and price negotiations with office vendors, and service providers.
- Prepare monthly operational costs reports - review, reconcile, and file receipts and invoices; ensure appropriate approval levels obtained for various purchases; monitor and reconcile monthly credit card statement against authorized transactions.
- Responsible for maintaining well-organized office (including kitchen); liaising with landlord, building management, contractors, technicians and cleaners.
- Report to landlord any deficiencies/issues related to physical operation of office suite (e.g., temperature, lights) and follow up with facilities management team to ensure timely response to requests, deficiencies, repairs, etc.
- Coordin