Manager, Tech Connect

Job DescriptionYWCA Metro Vancouver’s Tech Connect is a new program that will deliver employment services to Racialized Newcomer Women searching for work in the information technology (IT) Tech Sector Tech sector. Tech Connect includes the following components: conducting an effective job search in Canada, recruiting employer contacts from the tech sector to participate in the program as guest speakers, mentors, information contacts, and referral sources, and hosting alumni engagement activities.

Reporting to the Associate Director of Employment and Training Programs, the Program Manager will oversee the Tech Connect program results' operations, management, and reporting. This position will manage employees and work closely with project stakeholders, including the funders and YWCA organizational departments. The Program Manager will also assist in recruiting interested guest speakers, clients, and employers.

**What you’ll be doing**:

- Establish and foster effective relationships with the local community and immigrant serving organization partners to promote the Tech Connect for self-identified newcomer women Program
- Oversee day-to-day operations of the program
- Hire, onboard and supervise staff and volunteers; conduct performance reviews
- Provide leadership support and coaching to staff when faced with challenging situations as required
- Organize and assist in curriculum development and workshop design
- Monitor and manage the program budget to ensure fiscal accountability
- Mitigate client complaints and liaise with Senior Management, as necessary
- Oversee data input and its accuracy, as well as ongoing program design, development, evaluation
- Ensure vendor invoices are coded, signed and sent to head office promptly
- Keep accurate records for funders, agency, business partners and participants
- Work with Associate Director of Employment and Training Programs and internal/external Advisory panel to ensure program success and accountability
- Maintain accurate participant records and confidentiality
- Report results as required to Management and funders
- Liaise with other community and external stakeholders
- Assist the program staff in research and secure tech placements for participants and liaise with employers as needed
- Meet with tech employers to gauge their interest in participating in placements
- Participate in Tech events and roundtables
- Mitigate client concerns and liaise with senior management and tech employer partners as necessary
- Attend weekly Case Conferencing with program staff to discuss client and employer issues and placement opportunities
- Report writing, learning and following policies including IRCC and YWCA requirements
- Conduct ongoing program’s evaluation; analyze evaluation survey data and implement changes as required
- Participate in Employment Department proposal writing activities that require working in and meeting tight deadlines
- Ensure conformance to CARF Accreditation standards, Occupational Health and Safety, and Human Resource standards
- Adhere to onsite Health and Safety Procedures
- Other duties as required

**What you’ll need**:

- 3 years’ minimum direct management experience managing an employment program, business development, HR setting working with staff and participants.
- Experience delivering services with set deliverables and outcomes
- Knowledge of the Tech Sector industry and the ability to provide solutions to address employment gaps in the sector
- Experience working with racialized newcomer self-identified women in the tech industry
- Desired educational requirements: Bachelor’s Degree in a related field with recent professional development and leadership coaching training an asset, or a combination of related education and experience
- Experience delivering programing to newcomer women in tech career and job search transition
- Ability to convey a high degree of commitment and passion for the mission of the YWCA and the goal of guiding newcomers toward economic sustainability
- Direct experience managing program budgets and maintaining sound financial accountability, tracking expenditures and developing annual budgets
- Demonstrated leadership and conflict resolution skills
- Excellent verbal and written communication skills required; e.g. working with YWCA staff, participants, donors, stakeholders; diplomatic and professional with a keen understanding of ethical boundaries
- Demonstrated partnership building abilities with employers and community
- Solid understanding of career development programming, current hiring practices and labor market trends
- Keen understanding of issues and barriers faced by newcomer women to Canada
- Demonstrated skills using video conferencing platforms to supervise/communicate with staff and participants and facilitate meetings, presentations or workshops
- Technical expertise with digital communications and video conferencing tools
- A willingness to drive new initiatives
- Experience w