Brandt Technical Assistance Center Manager

1 week ago

Regina, Canada Brandt Full time

Reporting to the Director of FleetWise, the BTAC Manager, is responsible for managing, coordinating, and implementing technical assistance to the Brandt Group of Companies by assisting and identifying issues in the field. This position will provide leadership, technical knowledge, and strategy pertaining to the efforts of the overall Brandt Technical Assistance Center (BTAC) while driving internal efficiency improvements, service revenue and Product Support revenue growth strategies.

**Duties & Responsibilities**:

- Develop strategy to implement new and innovative solutions to deliver technical knowledge and assistance to Brandt service teams across all areas including Construction and Forestry, Truck and Trailer, Agriculture, Material Handling, as well as Road and Minerals
- Develop revenue generation opportunities using BTAC and other available data
- Identify and drive technician and service efficiencies for more billable hours by developing systems that will allow more timely repairs in our branches
- Identify trends in data and communicate to Brandt Service teams and OEM’s.
- Implement and coordinate systems, policies, and procedures into Brandt and BTAC pertaining to Case Contact Management System (CCMS) and other related software.
- Develop efficient repair procedures to identify emerging issues, product improvement procedures and warranty work to increase service revenue.
- Work with OEMs for technical programs and early detection product resolution
- Develop training curriculum and technical content for the respected positions reporting to the BTAC manager
- Identify and provide input into Brandt service technician training program in relation to CCMS and evolving issues
- Develop and maintain KPI’s for the Brandt BTAC team
- Works closely with Machine Monitoring, Brandt Service times and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently and drive revenue opportunities
- Understand emerging issues across all BTAC offerings and report projected impact

**Required Skills**:

- Technical expertise
- Strong technical & diagnostic capabilities
- Minimum of 5 years in a heavy equipment and/or heavy truck service role.
- High level of computer skills including Microsoft Office software (Excel, PowerPoint, Word).
- Business degree, Red Seal or similar background an asset.
- Management Skills
- Management experience preferably with a heavy equipment dealer and/or truck dealer service department
- Ability to communicate effectively with direct and indirect stakeholders.
- Assist in understanding equipment issues, coordinate with resources and find a resolution in a timely manner.
- Ability to develop and execute processes for solution driven activities.
- Ability to develop business plans associated with superior customer service and technologies
- Leadership
- Effectively lead the team and inspire them to achieve goals through innovation, quality and excellence.
- Ability to identify strengths and weaknesses of team members and suitably make changes if required.
- Resource management skills and ability to handle complex issues.
- Encourage team interaction, boost employee motivation and appreciate team contribution.
- Have a high level of Customer Focus.

Required Experience

  • Brandt Technical Assistance Center Manager

    2 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently searching for a Brandt Technical Assistance Centre Manager for their Regina location. Reporting to the Director of FleetWise, the BTAC Manager is responsible for managing, coordinating, and implementing technical assistance to the Brandt Group of Companies by assisting and identifying issues in the field. This position will provide...

  • Technical Machine Specialist

    1 day ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Technical Machine Specialist - AG in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help...

  • Technical Machine Specialist

    1 week ago

    Regina, Canada Brandt Full time

    This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems. **Duties & Responsibilities**: - Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software - Develop Brandt...

  • Bilingual Technical Communicator

    1 week ago

    Regina, Canada Brandt Full time

    #Li-Onsite **Responsibilities & Duties**: - Manage technical assistance requests from Brandt Service Departments using the Case & Contact Management System (CCMS) - Develop Brandt Technical Assistance Center Technical Solutions by - Working with Deere via their Case & Contact Management System (formerly DTAC) - Working similarly with other OEM...

  • Service Manager

    4 days ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Service Manager for our Regina Brandt Peterbilt location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day...

  • Technical Communicator

    2 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently looking to fill a **Technical Communicator - Truck & Trailer position** in our Regina Customer Support Centre. This position is responsible for providing technical assistance to Brandt Service Departments within our Peterbilt truck dealerships, improving communication, increasing service revenue, and identifying training needs for the...

  • Technical Communicator

    1 week ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking to fill the role of a Technical Communicator at our Regina Head office location. This position presents a valuable opportunity for experienced technicians with a keen interest in technology, as well as individuals with a technology-focused background and a knack for mechanical systems. LI-Onsite **Duties & Responsibilities** -...

  • Technical Support Specialist

    1 week ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Technician Support Specialist - Agriculture for our Customer Support Centre in Regina. **Duties & Responsibilities**: - Manage technical assistance requests from Brandt Service teams using the Case & Contact Management System (CCMS) from John Deere. - Investigate and research the factory’s platform data that diagnose and...

  • Technical Machine Specialist

    1 week ago

    Regina, Canada Brandt Full time

    This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems. **Duties & Responsibilities**: - Technical assistance requests from Brandt Service Departments for hard-to-diagnose cases - Manage and handle communication to service...

  • Territory Manager

    4 days ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Territory Manager for our Regina Brandt Peterbilt location. **Duties & Responsibilities** - Sell new and used whole goods product within the designated sales territory - Complete all sales documentation in a timely and accurate manner - Keep current on product knowledge and equipment - Keep current on customers’ business...