Technical Communicator

2 weeks ago

Regina, Canada Brandt Full time

Brandt is currently seeking to fill the role of a Technical Communicator at our Regina Head office location.

This position presents a valuable opportunity for experienced technicians with a keen interest in technology, as well as individuals with a technology-focused background and a knack for mechanical systems.

LI-Onsite

**Duties & Responsibilities**
- Respond to technical assistance requests from Brandt Service Departments, particularly for challenging diagnostic cases.
- Manage and facilitate communication with service departments.
- Identify opportunities for technician training and development.
- Develop repair procedures for emerging issues, product enhancements, and warranty work to enhance technician efficiency and increase revenue.
- Leverage PACCAR technologies to diagnose and assist Brandt service departments and our customers.
- Generate diagnostic revenue and help reduce the need for multiple service field trips.
- Collaborate closely with the Machine Monitoring, Brandt Service Times, and Proactive Maintenance teams to address equipment abnormalities, streamline quoting processes, and identify revenue-generating opportunities.
- Follow up on previous recommendations to ensure problem resolution and identify opportunities for learning and improvement.
- Meet Key Performance Indicators (KPIs) for the Brandt Technical Assistance Center (BTAC).
- Perform other assigned duties.
- Identify Re-life and sales opportunities.
- Regularly report on new emerging issues, open cases, and machine lifecycle planning.
- Update and maintain the Technical Solution Database.

Required Experience
- Possession of a Red Seal certification as a Heavy Duty Technician or equivalent industry work experience
- Familiarity with truck and dealership service departments
- Capability to filter and correlate diverse data sources to formulate precise recommendations
- Knowledge of effective inspection processes and equipment lifecycle planning

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