Director, Business Systems

**Company Description**
With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system?

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

**What will your days be like at LGI Healthcare Solutions?**

The Director, Business Systems is a strategic leader, responsible for the evolution, and management of information systems critical to business performance and growth. This key role includes defining and implementing the business systems technology roadmap, managing existing systems, and identifying, evaluating and deploying new solutions. The Director, Business Systems makes informed recommendations to optimize operational efficiency, enrich client experience, and improve data-driven decision-making. As an agent of change, they will inspire their team, and collaborate with various stakeholders to achieve the organization's strategic objectives.

**How will your contributions be showcased?**

Key responsibilities:
**Strategic leadership and roadmap management**: Define and communicate the evolution of business systems so that they are aligned with corporate objectives. Develop and manage the roadmap for systems improvement projects and initiatives.

**Project management and implementation**:Direct the evolution of the**D365 CRM, from planning, to deployment, and adoption, ensuring alignment with user needs and strategic objectives. Manage other business systems' implementation and improvement projects (ERP, BI, etc.).

**Systems optimization and evolution**: Oversee the continuous improvement and evolution of global business systems (CRM, ERP, BI and others), while actively supporting business functions (marketing, sales, customer service, finance, accounting, operations, etc.). Identify and evaluate new technologies and solutions to optimize processes.

**Operational efficiency and business intelligence**: Implement best practices and technology solutions to improve operational efficiency, guarantee system performance and reliability, and ensure timely, and relevant access to data (BI, analytics) to support growth, and strategic decision-making.

**Intake of requirements and systems configuration**: Work closely with business teams to take their needs into consideration, in order to provide clear and achievable system requirements. Oversee and participate in system configuration, and work effectively with implementation partners to deliver expected functionality.

**Training and adoption of change management**: Design, run testing, and deliver training workshops for users. Develop and maintain comprehensive documentation, and effective training materials to foster end-user adoption, improve productivity and promote autonomy. Implement change management strategies to ensure a smooth transition to the new environment.

**Systems support and maintenance**: Ensure quality day-to-day support for users of CRM, ERP and other business-critical systems,effectively mobilizing internal resources, and external partners to resolve problems, and ensure business continuity.

**Partner relationship management**: Select, negotiate and manage relationships with external suppliers, and partners (integrators, consultants, etc.), ensuring quality of services and compliance with agreements.

**People management and team leadership**:

- Foster team engagement and development: Inspire and maintain a high level of commitment within the team through mentoring, offering development opportunities (task rotation, challenging projects), and balanced workload management.
- Cross-functional collaboration and communication: Actively promote and improve collaboration with cross-functional teams, both within the IT department and with other departments within the company. Communicate effectively with various stakeholders, including company leadership.
- Performance and objectives management: Establish clear and measurable performance objectives for team members, ensure regular follow-up, pr