Director of Information Technology and Systems

**THE COMPANY**

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team collaborating with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

**PRIMARY EMPLOYMENT OBJECTIVES**

The IT/IS Director provides leadership, direction, oversight, and company-wide support for IT/IS functions including Hardware & Servers, Network Service, Enterprise Systems, Cyber Security, Web Support, and the Help Desk.

The IT/IS Director has a broad knowledge across IT & IS functions and can manage daily activities while creating & executing strategic plans for the improved support and growth of the company.

This position oversees and directs the daily support of all IT/IS services, and manages the execution (budget, schedule, and performance) of all the company's strategic IT/IS programs.

**SPECIFIC ESSENTIAL DUTIES & RESPONSIBILITIES**

**People**:

- Holds departmental meetings to review strategic goals and initiatives, promotes team building and works to provide career growth for staff.
- Provides day-to-day supervision, conducts performance appraisals, and delegates work assignments for all IT/IS personnel.
- Assists in recruiting, hiring, and providing appropriate training for IT/IS support staff.
- Oversees the management of corporate help desk activities and resolves escalated issues if necessary. Analyzes help desk requests and uses findings to propose changes and/or improvements to reduce repeat complaints.

**Process**:
**_Enterprise Systems_**
- Provides leadership and develop processes for the review and selection of business software.
- Support in implementation of ERP system (INFOR) and centralization of data from multiple sources.
- Provide oversight for the ERP system to include module selection, upgrades, maintenance, etc.
- Provides management and oversight of all automation and production software (e.g. Minitab, Unipoint, doc control, etc.)
- Provides management and oversight of all engineering, design and development software (e.g. Solidworks, Salesforce, etc.)
- Provides guidance and support for visual (paperless) data management in manufacturing.

**_Cyber Security_**
- Maintains responsibility for all layers of cyber security.
- Works with CSO to plan and implement IT & IS solutions for data security requirements across Canada, US and Europe.
- Understands, designs and recommends solutions that adhere to continually improving security best practices.
- Informs, promotes, and develops security standards in all facets of business operations and customer data management.
- Ensures IT/IS systems comply with various regulations such as ISO, DFARS, ITAR, CCG, CE+, LOI 25, GDPR, etc.

**_Infrastructure/ Network Management_**
- Plans, Coordinates, and implements major modifications to existing network infrastructure with business units and corporate leaders.
- Oversees and ensures optimization and availability of WAN.
- Establishes and develops policies and procedures for infrastructure, information security and disaster recovery.
- Anticipates future network needs and identifies proactive solutions and costs.
- Oversees the planning and management of telephone systems including company-wide upgrade efforts.
- Manages global mobile technology platforms including managing all necessary service providers.

**_Performance:_**
- Oversees and maintains an integrated IT/IS budget working with the finance department to measure expected return-on-investment and other cost factors.
- Helps establish periodic (monthly, quarterly, annually) efficient required financial data reporting for the business units and corporate CFO.
- Works closely with internal and external constituents, develops and recommends IT/IS strategic direction for the company.
- Ensures IT/IS strategic direction is in alignment with company goals and business unit requirements.
- Based on IT/IS best practices, aligns IT/IS organizational structure with the overall needs of the company.
- Provides leadership and oversight for the resources responsible for the execution of IT/IS requirements.
- Develops a strong internal customer service culture within the IT/IS team.

**KNOWLEDGE, SKILL & EXPERIENCE REQUIREMENTS**
- Bachelor Degree in Computer Sciences, Business Administration or related field.
- Minimum of 10 years' experience In technical operations management and/or an equivalent combination of training and experience in complex, global work environments.
- Demonstrated broad knowledge of ERP systems, implementation and support, networks, hardware, and software systems, vendor and contract management.
- Prior experience building business systems particularly relating to the Business Intelligence Data and Analytics.
- Experience developing IT/IS roadmaps and managing associated projects.
- Extensive Cybersecurity and data privacy