Front Desk Agent

3 days ago


Chilliwack, Canada Holiday Inn Express and Suites Full time

**Job Overview**

**Duties**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to assist guests with inquiries or direct calls appropriately.

**Qualifications**
- Previous experience in a hotel or hospitality setting is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling phone systems effectively.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests

**Job Types**: Part-time, Casual

Pay: From $18.50 per hour

Expected hours: 20 - 25 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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