Customer Service Specialist

2 weeks ago

Mississauga, Canada NCRi Inc. Full time

**Who Are We?**

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex.

**Your Mission**

**Core Responsibilities (**_include, but not limited too_**)**
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.

**Requirements and Skills**

What do you need to bring to the table? Here's what we're looking for:

- Proven experience as Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.

**Home office equipment requirements**:

- Equipment will be provided by the company
- Broadband Internet with wired connection from computer to modem. Speed must be 50 MPBS upload and 20 MPBS download.

**What's in it for you?**

Competitive base salary: Plus performance rewards that motivate.

Exciting benefits: Rewards, prizes, fun events, corporate discounts and much more.

Career growth: Global opportunities and professional development

Comprehensive benefits: Insurance, paid training and support.

**Application Process**:
If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

  • Customer Service Specialist

    1 week ago

    Mississauga, Canada ES OpCo Canada II Ltd. Full time

    We are looking for a Customer Service Specialist who is responsible for ensuring the fulfillment of all customer requests and requirements to help us increase sales within Eastern Canada. The position will be seasonal to the end of summer with some flexibility on timing and the potential for extension and permanent employment. Veseris is the leading...

  • Customer Service Specialist

    5 hours ago

    Mississauga, Canada Zimmer Biomet Full time

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Customer Service Specialist

    2 weeks ago

    Mississauga, Canada McKesson Canada Full time

    McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...

  • Customer Service Specialist

    1 week ago

    Mississauga, Canada Renewal by Andersen Full time

    **Customer Experience Specialist** **Renewal by Andersen - Mississauga, ON** - Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better...

  • Customer Service Specialist

    1 week ago

    Mississauga, Canada FedEx Trade Networks - Transport & Brokerage (Canada) Inc. Full time

    "This position qualifies for variable remote work from home option" FedEx Trade Networks, Mississauga office, has an immediate PERMANENT FULL-TIME opening for Customer Service Specialist with the following qualifications: This position is responsible for managing the imports for brokerage customers, for both High Value/Low Value (HVS/LVS) shipments including...

  • Customer Service Specialist

    2 weeks ago

    Mississauga, Canada Vivacity Medical Full time

    At Vivacity Medical Centre (VMC), our mission is to enhance your wellbeing through personalized, solution-based treatments. We aspire to be more than just a medical centre - by blending medical knowledge, state-of-the-art technology, and a team of dedicated professionals, we strive to create a nurturing space where patients can embrace the journey to the...

  • Customer Service Specialist

    2 weeks ago

    Mississauga, Canada Groupe Touchette Inc. Full time

    Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule in a hybrid formula? Welcome to Groupe Touchette! We are the largest Canadian-owned tire distributor and have been for over 40 years! If the automotive industry is a passion for you, you...

  • Customer Service Specialist

    2 days ago

    Mississauga, Canada MoveMobility Full time

    **MoveMobility Inc** is a Canadian company headquartered in Winnipeg, whose core focus is designing and fabricating wheelchair accessible and mobile health vehicles, for commercial use. We’re producing user centric, technology first vehicles, to supply this rapidly growing market. We have an immediate opening for an A Customer Service Specialist at our...

  • Remote Customer Service Specialist

    2 days ago

    Mississauga, Canada ForgeFit Full time

    Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every...

  • Customer Service Specialist

    2 weeks ago

    Mississauga, Canada Snaplii Full time

    **About Snaplii** The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online...