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Mississauga, Canada McKesson Canada Full time**McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...
Customer Service Specialist
2 weeks ago
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
The Customer Service Specialist provides courteous, quality service to retail pharmacies located throughout Canada. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting customers with their product orders, claims or technical inquires and providing prompt resolution to any potential concerns.
**Requirements**:
- High level of phone confidence & professionalism in all modes of communication with internal or external customers
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- Analytical and problem solving skills assuming responsibility and taking ownership until resolution achieved
- Organizational/prioritization skills to be able to work in a multitasking environment
- Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met
- Learning style that can adapt quickly to meet the needs of the business
- Commitment to achieve high levels of service excellence and ability to work independently or within a team
- Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing
- Experience with Word, Excel, Salesforce CRM and IBM’s AS/400 is an asset along with keyboarding skills
- Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.
- A minimum of two years of customer service experience - call center experience is a definite asset
- Bilingual French/English applicants will be given preference
Additional Information
- Customer Service Operational Hours are:
- Sunday 12:00-8:00 pm; Monday to Friday 8:00 am - 7:00 pm, Occasional or weekend rotation may be required
- Full-Time position with rotational start times within our hours of operation
- Pharmaceutical background is not required
Career Level - IC Business Support - B3
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
**Our Base Pay Range for this position**
$39,200 - $65,400
**McKesson is an Equal Opportunity employer.**
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
**Join us at McKesson
