Customer Service Specialist

2 days ago

Mississauga, Canada Zimmer Biomet Full time

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

**What You Can Expect**:
The Customer Service Specialist provides front line support for all Zimmer Biomet Canada distributor offices and select customer accounts in Eastern Canada. In addition, the Customer Service Specialist assists other functional divisions as required to facilitate the order to cash process at Zimmer Biomet Canada. As well, the Customer Service Specialist will provide back up to the Customer Service Supervisor as required.

**How You'll Create Impact**:

- Process and maintenance of order book, ensure end to end customer operations from replenishment to delivery.
- Collaborate with other departments to ensure smooth execution and process of purchase orders and sales orders.
- Respond to customer inquiries, provide accurate information on product availability, pricing, service and process.
- Resolve issues related to deliveries and billings
- Maintenance of relevant attributes of material master and customer master
- Run queries and reports to support KPI and operation reports

**What Makes You Stand Out**:

- Understand supply chain and business processes.
- Effective written and verbal communication skills.
- Sense of urgency, ability to multitask and work in a fast-paced environment
- Strong attention to detail, organizational and follow-up skills
- A positive attitude and willingness to learn

**Your Background**:
Bachelor’s degree in supply chain, business, management or other fields with 1-3 years relevant experience.

**Travel Expectations**:
Full remote with ad-hoc travel to the office on an as needed basis.

**Expected Compensation Range**:
$45,860 - $68,791 CAD

EOE/M/F/Vet/Disability

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