Case Manager, Professional Conduct

**About us**:
The College of Registered Nurses of Manitoba (the College) is the regulatory body for registered nurses in the province of Manitoba, dedicated to promoting excellence in nursing practice and ensuring public safety. The College was established in 1913 and is governed under The Regulated Health Professions Act which sets out our responsibilities.
- We regulate registered nursing practice in Manitoba
- We support RNs to provide safe, competent, and ethical care
- We set standards for education, registration, and practice
- We take action when the standards are not met

**Our Values**:

- **Trusted**:We act with integrity in every interaction as the best way to enhance our sustained regulatory impact and to ensure our standing as a reputable, trustworthy and unbiased partner
- **Progressive**:We seek progress, embrace risks and pursue innovative operational and regulatory practices to ensure our continued excellence and impact in a dynamic environment
- **Accountable**:We are transparent and take ownership for our actions, decisions and outcomes
- **Relationship Oriented**:We challenge the status quo for meaningful collaboration with partners and greater transparency and ease of navigation for applicants, registrants and the public

**Job Summary**:
Reporting to the Manager of Professional Conduct, the Case Manager implements the directions and decisions of the Complaints Investigation Committee (CIC) and panels of the Inquiry Committee; receives and manages reports concerning registrant’s compliance. They also monitor compliance of registered nurses through implementation of the directions and decisions of the CIC and Inquiry Panels to enforce the standards of practice and practice expectations.

**Scope of this position**:

- Conducts timely, fair, neutral, unbiased investigations as directed by the Complaints Investigation Committee.
- Proactively manages information in a variety of forms including, but not limited to: conducting interviews, reviewing patient health records, policies and procedures specific to the investigation.
- Writes investigation reports in a logical manner for use by the Complaints Investigation Committee and/or the Inquiry Panel.
- Proactively and efficiently manages a caseload as assigned.
- Assists with informal resolution of complaints as directed by the Complaints Investigation Committee.
- Critically analyzes, reviews and provides feedback about the investigation reports and provides feedback to other investigators.
- Monitors investigations on the assigned caseload ensuring that the investigator has the relevant investigation materials, and liaises with the registrant and the complainant/employer reporter as required through the investigation process.

**Education and experience**:

- Completion of a Bachelors’ degree in nursing
- Minimum of 3-5 years of RN experience in a variety of settings
- **Current CRNM registration as an RN**:

- Demonstrated skills in mediation, conflict resolution, investigation and negotiation
- Exceptional writing and communication skills
- Above average interpersonal skills and excellent listening skills
- Excellent analytical, problem-solving, decision
- making and critical-thinking skills
- Ability to work at a fast pace while managing changing priorities
- Knowledge of administrative law and regulation of self-governing professions
- Knowledge of addictions; drug screening process; and pharmacology an asset
- National Certified Investigator Training certification is an asset
- Proficiency in MS Office
- Must have a professional presence

This position requires excellent organizational skills, flexibility, attention to detail, motivation to be self-directed, an ethical regard for confidentiality of information.

To apply, please submit your resume and cover letter before noon on September 23, 2024.

THIS POSITION IS A FULL-TIME, **ONE-YEAR** TERM.
- We_ _thank all who apply, but only those chosen for an interview will be contacted._

**Job Types**: Full-time, Fixed term contract

Pay: From $93,074.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- RN: 3 years (preferred)
- Case Management: 3 years (preferred)

Licence/Certification:

- CRNM registration as an RN (required)

Work Location: Hybrid remote in Winnipeg, MB R3M 2M8

Application deadline: 2024-09-23