Retail District Manager

**_ This position will be responsible for our western district which includes but isn't limited to the following store locations: Orillia, Barrie, Newmarket, Uxbridge, Toronto and Burlington._**

**What You’ll Love About Us**:

- Competitive salary
- Annual performance bonus
- 100% Company paid health, vision & dental benefits
- Sick pay
- Employee Assistance Program
- RRSP/DPSP matching
- Uniforms provided
- Opportunities for training & advancement
- 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
- **Perks, Perks, Perks**Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy - **you get FREE ICE CREAM**

**What You’ll Do**:
**Operations Excellence**
- Train and hold stores accountable to operation excellence
- Works directly with SM and ASM to identify recommendations for process improvements
- Visiting stores in your territory to conduct store audits, ensure adherence to action plans, and maintain positive work environments and culture of innovation, passion, and excellence in district.
- Cascading information to our stores, on issues including but not limited to: new policies, promotions, strategies, etc.
- Ensuring all locations deliver exceptional customer service and maintain high customer satisfaction levels.
- Addressing and resolve customer complaints and issues in a timely and effective manner.

**Reporting**
- Reporting on instore compliance to standards and operational excellence
- Monitoring key performance indicators (KPIs) and implement action plans to achieve targets.

**Forecasting**
- Provide feedback from stores directly

**Store Improvements (QA/Facility/H&S)**
- Identify store needs and submits facilities requests
- Hold stores accountable to maintaining brand standards in store
- Audits with cross-functional partners

**New Store Openings**
- Recruitment and training of new store staff
- Operations set up
- Training, leading, mentoring, and supporting Store Managers to ensure effective management of the store operations and development of their teams.
- Assist in the development of tactical execution plans to support projects and new store growth; support with the management of project deadlines and communicate regular status updates to the Retail Director.

**People & Culture**
- Working alongside the Retail Director on Store Manager, Assistant Store Manager and Supervisor succession planning
- Conducting Store Manager performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge
- Work closely with People & Culture on the recruitment process for store staff
- Address employee issues in a timely manner, aligned with KD values

**Health & Safety**
- Address employee health & safety concerns in a timely manner, aligned with KD values

**Training and Development**
- Input and feedback into training materials and development needed
- Hold stores accountable to in-store training execution and safety standards

**Finance**
- Hold stores accountable for financial results and tasks and control standards
- Analyze store and district-level P/L statements to assess areas of improvement and further opportunity, related to increase sales and profitability and optimizing cost controls.

**Procurement**
- Hold stores accountable to processes and procedures
- Special project(s)

**What You Need to Get the Job Done**:

- Proven experience as a District Manager or similar senior management role, preferably in the retail or food service industry.
- Post-secondary education in business administration, marketing or a related field.
- Strong leadership and team management skills with the ability to motivate and inspire others.
- Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
- Proficient computer skills in MS Office (PowerPoint, Excel, Word) and working knowledge of standard software used in the retail industry.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to travel within the district (90%) and work additional or varied hours as required to fulfill the responsibilities of the position.