Retail Management

12 hours ago


Toronto, Canada Wireless DNA Inc. Full time

Wireless DNA Inc., 1109 - 4789 YONGE STREET, Toronto, Ontario, CanadaReq #107May 15, 2025Responsibilities:Create strategies to meet district sales objectives and ensure stores remain profitable.Coach and develop teams to deliver exceptional leadership skills and optimal client experiences, inspiring positive sales behavior.Build trusting relationships with teams through purposeful visits with operational focus to improve business results.Utilize dynamic sales and leadership experience, along with innovative approaches, to lead the organization through periods of business and technological change.Oversee and evaluate the current level of customer service skills of all retail staff to determine customer satisfaction levels and develop strategies for continuous improvement.Assess the wireless industry knowledge of all retail staff, including Store Managers, Managers in Training, Assistant Managers, and Sales Representatives.Assist in arranging training for new hires in collaboration with the HR Department.Identify areas for staff training improvement and create action plans for immediate corrective measures.Implement formal progress reviews at three, six, and twelve months, focusing on customer satisfaction, employee satisfaction, and employee turnover reduction. #J-18808-Ljbffr



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