Office Manager

**Job Description**:
RESPONSIBILITIES
- Lead administrative team to deliver seamless and quality services for residents, families, and employees.
- Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.
- Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.
- Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc.
- Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.
- Oversee onboarding new employees, recruiting activities at the home, Time & Attendance, and Open Shift Management.
- Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.
- Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices.
- Manage end to end recruitment (interview, reference checks, and validate pre-hire requirements) processes, create offer letters and coordinate new hire packages and an exceptional onboarding and orientation experience specific to Business Office New Hires.
- Assist the Director of Care with the annual audit, reporting and follow up of Professional Credentials of registered staff (Nursing and Allied Health).
- Participate in the development and planning of employee engagement events and service awards.

QUALIFICATIONS
- 5 - 10 years of experience managing a fast-paced office/business environment.
- Managerial experience of 2-3 years considered an asset.
- Experience working with seniors in a long-term care setting or general healthcare industry experience is an asset.
- Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent.
- Ability to work in a fast-paced environment with changing priorities, have exceptional time management skills and to perform well under pressure with tight deadlines.
- Demonstrates technical knowledge and experience working with Workday, PointClickCare or cloud-based software preferred.
- Demonstrates strong communication and interpersonal skills with internal and external stakeholders of the organization.
- Knowledge and experience with office and computer equipment.
- Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Must understand banking practices i.e., deposits, trust, etc. and sufficient accounting knowledge to determine proper journal entries.
- Strong data analytics with high attention to detail; critical thinker.
- Pro-active and solutions focused individual with ability to foresee issues and correct them before they turn into large issues.
- Knowledge of Occupational Health & Safety practices, principles, and legislation.

Time Type:
Full time
- When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
- If you have a passion for caring, turn it into a rewarding career with Extendicare

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.