Operations Manager

4 days ago

Markham, Canada Levata Full time

**Job Summary**:
We are seeking a highly organized and results-driven Operations Manager to oversee and optimize daily operational functions including order processing, customer invoicing, returns, and logistics. This individual will manage a team of 6 - 10 members, overseeing their daily tasks and work closely with the Services Team and our Warehouse Supervisor, and will play a pivotal role in ensuring efficiency across departments and delivering a seamless experience to both customers and vendors.

**Key Responsibilities**:
**Order Processing & Fulfillment**
- Manage the end-to-end drop shipment lifecycle—from receipt through to filfilment —ensuring accuracy, timeliness, and exceptional customer satisfaction. This includes issuing purchase orders, confirming details with vendors, and tracking estimated delivery times.
- Ensure timely and accurate invoice generation based on delivered products and services, while verifying shipping costs are properly recouped or allocated. Investigate and identify when shipping is not accounted for.
- Assisting with tariff monitoring to ensure cost accuracy and identify opportunities for cost minimization.
- Mangaging customer Change Order requests in NetSuite, while coordinating with suppliers and cross-functional team members.
- Manage customer and vendor return processes, ensuring prompt handling, clear documentation, and resolution.
- Monitor and help coordinate shipments to customers and various warehouse locations, ensuring customs clearance and preventing package loss. Proactively address any delays or issues impacting order fulfillment.
- Oversee the receipt of licenses and OEM service contracts, ensuring accuracy and completeness. Follow up with vendors to resolve discrepancies in quantities, serial numbers, or other details.
- Assist with system maintenance to ensure accurate data entry and storage within the database. Support inquiries and escalated issues as needed.
- Identify and implement improvements to order processing workflows to enhance efficiency, accuracy, and scalability. This includes creating KPI’s and reviewing regular reporting.

**Qualifications**:

- Bachelor’s degree in Business Administration, Supply Chain Management, or related field (or equivalent work experience).
- 5+ years of experience in operations management or a similar role.
- Proficiency with ERP/order management systems and Microsoft Office Suite.
- Strong organizational, leadership, and problem-solving skills.
- Excellent communication and collaboration abilities.

**Preferred Skills**:

- Experience with integrated order and inventory management platforms (e,g. NetSuite, SAP, Quicbooks, Fishbowl)
- Familiarity with lean operations or Six Sigma methodologies
- Background in logistics or distribution intensive industries

What We Offer:

- Comprehensive healthcare, paid vacation time
- Cost-reduced health club membership, option to contribute in RRSP plan
- Salary range of $60,000-$65,000 depending on experience and a 5% annual bonus

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