Customer Service Representative

1 week ago

Mississauga, Canada Hoist Manufacturing Company Full time

**Job Description - Customer Service Representative**

**Reports to**:Customer Service Supervisor

**Responsibilities**:

- Accurately and efficiently process and prioritize customer orders.
- Provide accurate quotes in a timely manner.
- Achieve quality service by assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Investigate delivery issues and pricing discrepancies and ensure timely resolution and communication.
- Provide help and advice to customers throughout the buying cycle.
- Schedule production activity.
- Examine and process product return requests.
- Perform clerical duties where required.
- Fulfill customer expectations in a manner that complies with policies, practices and procedures.
- Participate in continuous improvements, with focus on service excellence.

**Qualifications**:

- Post-secondary education is preferred; High school diploma is required.
- 1 - 3 years prior experience as a Customer Service Rep.
- Excellent verbal and written communication skills in English; French fluency is an asset.
- Computer literacy, including knowledge of Microsoft Office.
- Attention to detail in all areas of work.
- Mechanical and electrical working knowledge is highly desired.
- Previous experience with an ERP software is an asset.
- Good organizational, time management and prioritization skills.

**Working Conditions**
- Work is done indoors
- Majority of time is spent on the phone and in front of a PC
- Hours of work are Monday to Friday 8:00 am to 5:00 pm. Hours may fluctuate on business volume and some overtime will be required from time to time.
- Steel toe boots must be worn at all times when in the warehouse.

**Job Types**: Full-time, Permanent

**Salary**: $21.65-$23.10 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Relocate:

- Mississauga, ON L5T 1W1: Relocate before starting work (required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada national tire sales & service Full time

    **Position title**: Customer Service Representative As a Customer Service Representative you will be the first point of contact for customers and you will provide administrative support across the office. **Duties and Responsibilities**: - Respond to all incoming phone calls and other general requests. - Ensures that the office runs efficiently. - Deal...

  • Customer Service Representative

    1 week ago

    Mississauga, Canada national tire sales & service Full time

    **Position title**: Customer Service Representative As a Customer Service Representative you will be the first point of contact for customers and you will provide administrative support across the office. You will handle the flow of people through the tire shop and ensure that all receptionist responsibilities are completed accurately and delivered with...

  • Certification Services Representative, Vaughan

    2 weeks ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada E-Link Electronics Service Centre Full time

    **Samsung - CSR Position** Our team is growing Samsung team as we are seeking a full time Customer Service Representative to join our dynamic team. The individual will be part of the Csr team and responsible as main key person between our service facility and customers. Full time - Monday thru Saturday (9-5pm) Job description: - Receive customers at our...

  • Parts Counter

    1 week ago

    Mississauga, Canada Service Door Industries Full time

    **Parts/Service Counter Customer Service Representative (CSR)** **Hours: 7:30 am to 4:00 pm Monday to Friday** **Location: Mississauga** SDI is a progressive industrial overhead door manufacturer looking for an Inside Sales Representative for our Parts Counter. In this position, you will be the primary contact for customers as they place parts orders,...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...

  • Customer Service Representative

    6 days ago

    Mississauga, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...

  • Customer Care Lead

    9 hours ago

    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our Coughlin team in Head Office Mississauga. A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member...

  • Customer Service Representative

    1 week ago

    Mississauga, Canada Premium Tire Distributors Full time

    For 30 years Premium Tire Distributors has been providing quality service throughout the GTA. We are currently expanding our operations and are seeking mature experienced individuals to join our team. If you are a hard working, dedicated team player with customer service experience then we would like to hear from you. We are currently looking for a...