Customer Service Representative
5 days ago
We are seeking a Customer Service Representative to join our Coughlin team in Head Office Mississauga.
A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member of the Customer Service Centre Team and reports to the Contact Centre Supervisor.
**The Customer Service Representative will**:
- Responsible for handling queries regarding benefit and pension plan member/participant claims, benefits and eligibility, employer benefit contributions and individual’s retirement accounts
- Provides superior customer service by handling all questions and concerns with speed and professionalism
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken using computer software programs
- Expected to address the concerns of customers both in person and over the phone
- Refers unresolved customer queries or grievances to appropriate staff members or designated departments for further assistance or investigation.
- Implements requested changes to existing accounts and performs other account maintenance and clerical duties as requested including assisting with special mail-outs
- Maintains security and confidentiality of member records
**To be successful as a Customer Service Representative **with Coughlin & Associates, you will need**:
- High school diploma or equivalent
- Six months or more experience in a call center environment
- Previous customer service experience related to group benefits
- Previous experience in office administration and clerical processes
- Excellent written and verbal communication abilities are essential
- Knowledge of customer service principles and practice.
- Relevant benefits knowledge
- Able to handle and resolve customer complaints
- Listening skills
- Possesses research skills to trouble shoot customer problems using available resources
- Good keyboard skills
- Organizational skills
- Adaptability
- Able to work in a busy team environment
- Stress Tolerance
**What's in it for you**:
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
About Coughlin & Associates Ltd.:
Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:
- Group benefits consulting and plan marketing
- Plan administration and correspondence
- Claims adjudication and payment
Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations
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