Manager of Membership Sales

**Manager of Membership Sales & Services**
Ron Edwards Family YMCA
500 Drury Lane
Burlington, Ontario, L7R 2X2

**Starting Salary**: $40,000 to $45,000 annually
**Position Status**: Full-Time with benefit and a complimentary YMCA membership
**Placement Start Date**:Immediately

**Benefits & Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Paid Vacation Entitlements that increase with seniority
- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**:
The Manager of Membership Sales and Services provides oversight to the Ron Edwards Family YMCA branch and is a member of the Branch Leadership Team which involves strategic planning for the branch on an annual basis, attendance at monthly leadership meetings, involvement on association committees, team leadership responsibilities, AVOCADO support, training, and the ability to step in as Acting General Manager as directed by the General Manager.

Providing direct leadership, the Manager of Membership Sales and Service is responsible for bringing service excellence to the branch using the YMCA standards and the AVOCADO technology.

This is a full-time position, with the understanding that reassignment to an alternate branch to fulfill operational needs may be required. The incumbent is required to manage a flexible work schedule including evenings, weekends, and holidays.

**Responsibilities**:

- Responsible for the direct supervision and management of staff and volunteers in the membership sales & service area to ensure sales targets and YMCA service standards are met or exceeded.
- Development, implementation, and evaluation of innovative member services aimed at enhancing each and every member’s YMCA experience.
- Lead a sales culture with attention to daily metrics, promotions, and key drivers of financial success.
- Role model and communicate the mission and charitable work of the Y that supports a member retention strategy.
- Financial management of all membership transactions.
- Be a contributing member of the branch leadership team focused on successful compliance, branch targets and financial performance.
- Responsible for the effective development and improvement of operating efficiencies of the membership operation through careful budget development and financial control.
- Work with AVOCADO team to ensure effective use of technology system and effective training of memberships teams at two branches
- Prepare seasonal schedules for the branch in coordination with program teams and ensure all member communication strategies implemented.
- Training and development plans for all membership staff.
- Problem solving for branch service and customer service issues.
- Support Accounts receivable in partnership with Finance. High volume of transactional work.

**Qualifications**:

- 3 years experience in a customer service supervisory role
- 3 Year Post-Secondary Degree/Diploma in Physical Education, Recreation and/or Business and Marketing
- Excellent written and oral communication skills
- Current CPR and First Aid certifications
- Previous experience in customer service; flexible and well organized
- AVOCADO knowledge and Database management is an asset
- Must provide a current Police Records Check as per the Association’s policy
- **If you are hired, prior to your start date and as a condition of employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid Human Rights exemption.**

**Competencies**:
**Communications**
Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the YMCA.

**Coaching and Development**
Commits to assisting participants, volunteers, staff and self in continuous learning and self-development.

**Leadership**
Motivates and inspires self and others to take action.

**Planning and Organizing**
Establishes a clearly defined and effective course of action for self and others to accomplish short and long term goals.

**Teamwork**
Deliberately identifies and creates opportunities to enhance each and every individual’s YMCA experience.

**Initiative**
Does the right thing at the right time without being asked.

**Accessibility**:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesita