Membership Associate

**Membership Associate**
Ron Edwards Family YMCA
500 Drury Lane Burlington, Ontario L7R 2X2

**Starting Salary**:$34,424 annually
**Position Status**:Full-Time with benefits and a complimentary YMCA membership
**Placement**:Immediate

**Benefits & Perks**: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**:
This position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays.

The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Data entry utilizing Avocado Software
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Member access responsibilities including use of Class Software and member account interpretation
- Will be scheduled for Manger on Duty shifts, which includes taking the lead on all first aid/emergency situations and being the acting General Manager for the branch

**Qualifications**:

- Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Standard First Aid/CPR-C
- Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy

**Inclusion, Diversity, Equality and Accessibility**

The YMCA of Hamilton, Burlington, Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

**APPLY NOW**

If you are interested in this position, please click on the below link

to complete the YMCA Employment Application form and follow the instructions for submitting your cover letter and resume, along with documentation to verify requirements of the position.

**We thank all applicants, however, only those considered for an interview will be contacted.**

**Job Types**: Permanent, Full-time

**Salary**: From $34,424.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- On-site gym
- Paid time off
- Vision care

Schedule:

- Evening shift
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Burlington, ON L7R 2X2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person