Membership Associate

20 hours ago

Burlington, Canada YMCA of Hamilton Burlington Brantford Full time

**Membership Associate, Ron Edwards Family YMCA**
**Location**:500 Drury Ln, Burlington, ON L7R 2X2
**Position Type**:Part Time
**Hourly Wage**:$17.20 per hour

**Position Overview**:
This position provides assistance and communication to members and potential members in the areas
of registration and information. All positions will require an availability to work a flexible schedule;
required shifts include early mornings, evenings, weekends and some holidays.

The successful incumbent will have responsibilities in facilitating personal financial assistance
interviews and coordinating administrative functions related to the Membership Sales & Service area
and the provision of excellent customer service to members, participants, staff and volunteers.

This is a great opportunity for an individual with a high level of interest in working with the YMCA HBB
as a charitable organization.

**What You’ll Do**:
Play a key role at the information hub of the branch
Data entry utilizing Avocado Software
Conducts personal financial assistance interviews exercising sound judgment and confidentiality
Administrative responsibilities and support to the Membership Manager in ensuring the membership
processes are followed to standard; front line role in processing memberships, cancellations,
Membership Agreement forms, and branch communication
Provide excellence in customer service at member point of access
Member access responsibilities including use of Avocado Software and member account
interpretation

**What You’ll Bring**:
Post-secondary education at the college level in Marketing, Office Administration, or related field is
preferable
Computer skills - Word, Excel, Windows, basic internet skills (Avocado experience is preferred but
training is available)
1 - 3 years’ experience in a customer service and sales environment
Good grasp of math and excellent problem-solving skills
Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy
You are responsible and a team player

**Interested in applying?**

The
environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender,
gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity. We understand the
BIPOC, and Disabled communities to apply. If you need any accommodation throughout the recruitment process, please do

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