Membership Sales and Administration

**Membership Sales and Administration**
Ron Edwards Family YMCA
500 Drury Lane
Burlington, Ontario L7R 2X2

**Starting Salary**: $33,280
**Position Status**: Full-Time with benefits and a complimentary YMCA membership **Placement Start Date**:Immediate

**Benefits & Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Paid Vacation Entitlements that increase with seniority
- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**:
This position will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and play a key role in the day-to-day support on the membership desk.

In addition, this position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and corrects in the system to ensure proper financial processing and member service
- Conducts group/personal financial assistance interviews in conjunction with the Membership Manager exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard, front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Will be scheduled for Manager on Duty shifts, which includes taking the lead on all first aid/emergency situations and being the acting Manager for the branch

**Qualifications**:

- Standard First Aid and CPR-C
- Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Must provide a current Criminal Record and Judicial Matters check, issued within the past six months

**Competencies**:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for Mission, Vision, Strategic outcomes and Values of the YMCA

**Initiative**
Does the right thing at the right time without being asked.

**Team Work**
Participates actively and facilitates teams for organization effectiveness

**Quality Focus**
Ensures that YMCA programs and services are superior

**Concern for Health and Safety**
Acknowledges and understands how to manage and educate others of risk and harm reduction

**Self Management**
Works independently with mínimal supervision

**Service Orientation**
Deliberately identifies and creates opportunities to enhance each and every individual’s YMCA experience

**Why Work for the YMCA?**
As a charitable organization, the YMCA values the contributions of its diverse teams. We recognize the importance of providing meaningful opportunities that allow employees to grow and thrive. At the YMCA of Hamilton/Burlington/Brantford in addition to fair wages, we offer a complimentary general membership with additional options for family participation. A comprehensive benefits program is also available to employees including a competitive and robust pension program. YMCA Employees enjoy a generous vacation entitlement that increases with seniority, as well as other paid entitlements. All employees have access to an Employee Assistance Program which provides confidential counseling and referral services as well as preventative education. Additionally, the YMCA understands the holistic needs of its employees is equally important and attempts to support these goals by offering a variety of staff discounts on the programs and services that support good health and strong families. We look forward to welcoming you to the YMCA.

**Accessibility**:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabiliti