Regional Operations Manager

4 days ago

Surrey, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
You are a strong people leader who is passionate about caring for employees. You also understand the importance of World Class customer service and driving results. You will also enable growth and development within your team. This role will be responsible for the operations in the lower mainland and Vancouver Island.

If this role is in line with your experience, we want to hear from you today

**Job Description**:

- Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.
- Enable and engage a team that believes and lives a culture where everyone plays a part in driving a safe and respectful work environment.
- Demonstrate clear and effective leadership to a team of Customer Service Managers through coaching and mentoring and supporting growth, development and training opportunities.
- Regional oversite and accountability for all service departments which includes mechanics, electrician, welders, machinists etc.
- Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
- Build and foster an environment where World Class employee care equates to World Class customer care.
- Accountable for regional operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements.
- Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employees.
- Responsible for regular business forecasting, accountable for driving monthly financial results and managing contractual obligations.
- Play a role in developing performance objectives aligned with the business strategy.
- Develop, maintain and foster a healthy relationship with the union and unionized employees.

Qualifications:

- Previous experience within one of Finning Canada’s operational facilities would be an asset
- 8 - 10 years of previous supervisory or leadership experience
- Exceptionally strong interpersonal skills
- Strong written and verbal communication and presentation skills
- Strong analytical, problem solving and decision making skills
- Strategic business planning
- Strong negotiation and time management skills
- Strong understanding of dealer services, warranty offerings and goodwill methodologies
- Comprehensive understanding of the operational processes, issues, challenges, best practices, people and customers within the industry
- Business acumen and financial planning, budgeting and forecasting knowledge

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