Assistant Housekeeping Manager

**ASSISTANT HOUSEKEEPING MANAGER**

REPORTS TO: EXECUTIVE HOUSEKEEPER

**THE COMPANY**:

- BE PART OF MARRIOTT OTTAWA’S FUTURE_

At Ottawa Marriott, we don’t just serve guests—we create unforgettable moments. We blend timeless hospitality with bold innovation, bringing warmth and inspiration to every corner of the globe. Our promise of “Wonderful Hospitality. Always.” is more than a slogan—it’s a way of life. If you're ready to be part of something exceptional, your journey starts here.

**About Us**

Perfectly positioned just steps from Parliament in the heart of Ottawa, the Ottawa Marriott Hotel has been a pillar of excellence in Canada’s capital for decades. With 489 beautifully appointed guestrooms, 36,000 sq. ft. of versatile event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, a full-service Starbucks, and the breathtaking Summit rooftop venue, we are proud to be Ottawa’s tallest hotel and second-largest overall.

In January 2025, we began an exciting full-scale renovation—reimagining every space from guest rooms to restaurants—to redefine modern luxury while honoring our storied legacy.

**Be Part of Our Transformation**

This is your chance to grow with us during a thrilling new chapter. Whether you're welcoming guests, crafting cocktails, orchestrating events, or elevating experiences behind the scenes—you'll help shape the next generation of Ottawa hospitality.

**YOU’RE A GREAT FIT IF YOU**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Have the ability to “Respond to Cues”.
- Thrive on “Creating Personal Connections”.
- Can “Make it Wonderful”.

Responsible for assisting in the smooth and efficient operation of the housekeeping and laundry departments and attaining GSS/WIG/HES goals and promoting Brilliant Hosting.

**YOUR RESPONSIBILITIES MAY INCLUDE**:

- Assist with the communication of expectations to departmental hosts through recruitment & selection, monthly departmental meetings, performance reviews, training & development, and scheduling.
- Assist with the purchasing and cleaning of all uniforms in the hotel.
- Provide operational support to other departments concerning housekeeping and laundry issues.
- Assist with liaising and supervising the work of outside contractors.
- Ensure effective communication by conducting regular briefings with Housekeeping/Laundry hosts.
- During stand-up briefings reiterate Art of Hosting and Daily Packet training. Help to develop, motivate and orient all Housekeeping/Laundry hosts by providing direction to deliver Brilliant Hosting.
- Ensure a safe work environment and adhere to the Occupational Health and Safety Legislation and hotel policies to accident and incident reporting procedures. Ensure adherence to proper handling of chemicals (WHMIS).
- Audit and inspect guestrooms, VIP rooms, and public areas daily.
- Ensure all guestware room deficiency items have been followed up on and resolved.
- Organize and conduct guest supply and linen inventory.
- Ensure all Room Inspectors continually inspect assigned areas and have turned in the inspection.
- Ensure Front-of-the-House public area standards are excellent at all times.
- Ensure all reports are prepared completely and on time.
- Provide coaching and regular feedback concerning job performance.
- Ensure effective and complete training is in use and all hosts are well trained.
- Ensure proper key controls are in effect.
- Take accurate linen inventories per Standard Operating Procedures.
- Review out-of-order rooms daily.
- Ensure Lost & Found articles are stored properly and logs are maintained.
- Take an accurate guest supply inventory every period.
- Ensure excellent grooming standards and uniform standards are maintained by the hosts.
- Enforce the hotel’s policies and procedures as set out in the Employee Handbook and Collective Agreement.
- Ensure all assignments given by the Executive Housekeeper are followed through.
- Ensure compliance with all Hotel Emergency Procedures.
- Other reasonable duties as required.

**JOB SPECIFICATIONS**:

- **Education/Experience and skills**_
- Progressive housekeeping experience including at least 2 years in housekeeping management or similar.
- Diploma or Certificate in Hotel Management preferred.
- Bilingualism (English & French) an asset.
- Experience in other hospitality related departments preferred.
- Must be able to work Weekends and variable shifts.
- **Complexity/Analysis**:_
- Excellent communication and interpersonal skills.
- Highly motivated and results oriented.
- Proven team player and team motivator.
- Strong ability to handle multiple tasks simultaneously.
- Ability to work in fast-paced environment and work independently.
- Computer literate and working knowledge of Marsha, Excel, Word.

**About the Ottawa Marriott Hotel**

Experience modern style and sincere service at Ottawa Marriott Hotel, centrally located in the heart of Canada’