Assistant Executive Housekeeper Cy

**Assistant Executive Housekeeper
- Non unionized**

Reports to: Executive Housekeeper /General Manager/ AGM

Reporting to them: Room Attendants, Laundry Attendants/ House persons and Housekeeping Supervisors

**Summary of Position**:
The Assistant Executive role is to produce a high-quality housekeeping product and to provide the ultimate guest experience. The Assistant Executive is responsible for maintaining the Housekeeping Operations and controlling the daily activities, whilst ensuring cleanliness in public areas, guest rooms and laundry. The Assistant Executive represents the Executive Housekeeper in her/ his absence and must be available weekends, holidays and evening shifts when necessary. Some administrative duties are necessary to support the Executive through peak operations.

Be able to work in a standing and walking position for long periods (up to 8 hours) and is physically demanding. Ability to climb, grasp, bend, walk, push or pull heavy loads and must be able to work hands on in operations when needed.

**Qualifications**:

- 3-4 years’ experience in housekeeping operations
- 4-5 years in a managerial role in housekeeping within a property of 250 rooms or more
- Demonstrated experience in a unionized environment
- On-property full time (no remote work)
- Bilingualism an asset

**Duties/ Responsibilities and Expectations**:

- Priority is to inspect guest rooms (up to 80 rms) and do building tours. To maintain high levels of cleanliness and building conditions in compliance with Courtyard Marriott brand standards and BSA standards.
- Promote a positive work environment through employee engagement
- To accurately complete reports/ forms and all documentation records
- Maintain strong interdepartmental relationships
- Responsible to be compliant with the Collective Agreement and Code of Conduct and ESA
- To assist physically in operations, especially during cases of staff shortages due to weather/ sick calls etc.
- Must respond to special requests, VIP rooms, emergency situations
- Must observe staff have proper uniforms/ nametags and hygiene protocol.
- Able to communicate in an effective manner and aid in conflict resolution
- Be able to give positive feedback and have critical conversations
- Able to assist with new hire orientation/training and equipment and uniform delegation
- To maintain punctuality and be responsible for time management
- Safe usage/storage of all materials/equipment and chemicals
- Attend meetings and training as required. Must be creative and contribute new ideas
- To maintain security in the building, company assets and guest/co-workers’ safety with full adherence to security procedures with proper handling of keys.
- Update physical status of room and monitor check out and arrivals and designated work loads
- When necessary, assist with the opening and closing procedures/ Lost and found enquiries and logging of items /Fill in shift report and pass on information to supervisors and the Executive
- Must be able to multi-task and work under pressure
- Complete storage/ cart checks as well as handle par stock levels for amenities, linens and chemicals.
- Participate in all inventories and monitor/document discard and linen/ terry levels
- Responsible for monitoring staff workloads and review daily strategies
- Follow all Health and Safety protocol and Covid -19 Marriott and Ontario laws and standards
- Demonstrate Bona Hospitality, Marriott and Courtyard standards at all times
- Endeavour to learn at every opportunity on all levels of management.

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk and hear. Long hours can sometimes be expected and lifting up to 50+ pounds to move some objects. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests and accept constructive criticism from supervisors
- Must be able the change activity frequently and cope with interruptions
- Must be able to routinely walk-up flights of stairs
- Must be able to perform duties inside the premises of the Bona Hospitality East End Properties (this is not a remote work)

**System knowledge required or to be learned**:

- Fosse/Marsha and other Marriott systems
- Excel, Word and similar programs and s