Winery Ambassador

Overview:
O’Rourke Family Estate (OFE) is a 300-acre property with panoramic views of surrounding orchards, vineyards, rolling mountains and the glistening water of Okanagan Lake. Inspired by Europe’s most famous wineries, the property features 110 acres of vines, 300 metres of winding tunnels and 12,000 square-feet of cave space to store and age wines. Peak Cellars is located on a 7-acre property down the road from OFE, and is home to our Goldie Road Vineyard. Wine isn’t the only thing the property produces; the half-acre organic vegetable garden and two greenhouses supply the highest quality fruits and vegetables for the Garden Bistro.

**Role scope**:
The scope of all Host roles is to provide professional, timely and memorable experiences for guests across all properties.

**Responsibilities**:
The main responsibilities of Host include:

- Greet guests and enthusiastically represent our brand, providing service that goes above and beyond the expectations of our guests.
- Continually learn information about organizational menus, wine industry trends, winemaking practices, wine club memberships, and events across the entire organization.
- Adhere to Health and Safety policies and procedures outlined in the Health and Safety Program.

**Core responsibilities for the Host include**:

- Maintain a neat, organized front-of-house environment, and create a positive and welcoming experience for all guests.
- Work with the Bistro Management Team to ensure that all reasonable guest requests are actioned.
- Work with the Bistro Management Team to maximize seating, with the goal of accommodating every request for either in the Tasting Room or Garden Bistro.
- Answer phones and schedule reservations according to reservation policy.
- Check voice messages, and respond to inquiries, or pass along the information to the appropriate team/person.
- Use Tock to coordinate Bistro Reservations and Tasting/Tour Appointments.
- Register guests (small groups) without an appointment into our appointment system.
- Control seating and initiate a wait list to ensure an even and steady workflow for the culinary team.
- Rotate seating between server sections (when applicable) to ensure even workloads for all.
- Periodically walk through of Bistro to determine the flow of service, and collaborate with Bussers and Servers to ensure tables are ready for the next set of guests.
- Assist guests with retail purchases, including taking payments
- Alert the assigned server if a guest has made a request.
- Report any unsatisfied guest to a Manager.
- Experienced in providing excellent customer service, ideally in a restaurant, winery or retail environment.
- Experienced in cash handling
- Dedicated to providing personalized and professional service to all guests, and to showcasing the local region and estate offerings.
- Able to withstand extended periods of standing, and other physically demanding conditions.
- Able to operate in high pressure environment and remain calm and focused in urgent situations.
- Able to work flexible hours, including evenings, weekends and holidays, as well as overtime from time to time.
- Able to manage time efficiently.
- Able to pay strong attention to detail.
- Able to maintain a professional appearance and demeanor, aligning with dress code
- Able to follow verbal and written instructions.
- Holds or is willing to work towards a Serving it Right certification.
- Holds or is willing to work towards holding a First Aid, Level 1 certification.

**Employee Benefits**:

- On-site parking
- Compensation: $16.75-$17.50 per hour plus gratuities
- Discount on Peak Cellars retail wine
- Staff discount on food at the Garden Bistro

**How to Apply**: