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Wine Experience Lead

2 weeks ago

Kelowna, British Columbia, Canada Azhadi Group of Companies Full time

Wine Experience Lead – Azhadi Vineyards (Opening Soon)

Azhadi Vineyards is a new destination winery and restaurant opening in the McKinley section of Kelowna, BC. We create beautiful, best-in-class experiences for our people and our guests. Gratitude guides us—toward the land, opportunity, and each person we work with. We value respect, open communication, teamwork, accountability, and trust.

Position: Wine Experience Lead

At Azhadi Vineyards, hospitality is both art and discipline — a balance of precision and warmth. The Wine Experience Lead ensures that balance is maintained every day by supporting the seamless flow of service, leading by example, and guiding the team to deliver refined, story-driven guest experiences.

This role blends operations, leadership, and front-line engagement. The Lead oversees daily tasting room activities, supports wine and retail sales, and steps confidently into any role — from mentoring staff to hosting tastings — to uphold Azhadi's standards of excellence.

What You Already Know

  • How to lead with presence — calm under pressure, confident in communication, and grounded in professionalism.
  • The rhythm of premium hospitality and the nuance of balancing efficiency with elegance.
  • The fundamentals of wine service, retail operations, and POS accuracy.
  • How to support and motivate a team through clear expectations and empathy.

What You'll Learn

  • Fine-tuning leadership that inspires collaboration and consistency.
  • Translating operational goals into memorable guest experiences.
  • Enhancing product knowledge to elevate both storytelling and team training.
  • Managing inventory, service standards, and guest feedback with finesse and precision.

Key Responsibilities

Guest Experience & Service Leadership

  • Lead by example in delivering warm, polished tastings that reflect Azhadi's philosophy.
  • Oversee service standards, ensuring every guest interaction aligns with brand values.
  • Act as floor lead during peak periods, maintaining smooth flow and coverage.
  • Address guest feedback promptly and professionally.

Team Support & Supervision

  • Conduct pre-shift briefings, role assignments, and end-of-day reports.
  • Train and mentor Wine Ambassadors on service etiquette, storytelling, and sales techniques.
  • Serve as the first point of contact for team questions or operational challenges.
  • Support onboarding and ongoing development of staff through hands-on coaching.

Operations & Retail Oversight

  • Monitor inventory levels, restocking, and retail display standards.
  • Ensure accurate POS transactions, club sign-ups, and reservation handling.
  • Maintain cleanliness, organization, and safety standards across guest areas.
  • Support member events, off-site activations, and fulfillment tasks when needed.

Qualifications

  • Minimum 2 years of hospitality or wine industry experience with leadership responsibilities.
  • Exceptional interpersonal and decision-making skills.
  • Strong wine knowledge and a natural ability to communicate it engagingly (WSET Level 2 preferred).
  • Proficient with POS and reservation systems (WineDirect or Commerce7 an asset).
  • Serving It Right certification required.
  • Flexibility for weekends, holidays, and winery events.

Why Work With Us

  • A brand-new luxury winery property in an iconic Kelowna location
  • A culture rooted in gratitude, respect, trust, and teamwork
  • Career growth opportunities within Azhadi Group
  • Competitive pay, staff perks, and strong leadership support

How to Apply

Submit your resume and a brief note on why you excel in luxury guest service.

Job Types: Full-time, Part-time

Pay: $20.00-$23.00 per hour

Benefits:

  • Company events
  • On-site parking
  • Store discount

Work Location: In person