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Group Reservations Coordinator

3 weeks ago

Toronto, Canada Sonesta Full time

**Job Description Summary**

The Reservations Co-ordinator sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The Reservations Co-ordinator is responsible for soliciting and managing the reservations sales-related opportunities to maximize the hotel's room revenue.

**Work Environment**
- Majority of work takes place indoors in an office environment.
- This position reports to the Reservation Supervisor

**Physical Demands**
- Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequently handling objects and equipment.
- Standing/sitting for extended periods of time and moving about the facility.

**Expected Hours of Work**
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts during the day
- Eight to twelve hour shifts sometimes required.

**Education and Experience**
- 3+ years Front Office experience or related required.
- Four-year degree in hospitality or related field preferred.
- Prior Reservations Coordinator or Manager experience preferred.

**Principle duties and responsibilities (Essential Functions) include**:

- Answer telephone calls and answer questions regarding hotel facilities and rates.
- Regulate rate and inventory availability.
- Follow through on all changes submitted by the Sales Department in a timely manner
- Perform simple analyses of room night, rate, and revenue statistics.
- Generate reports on demand.
- Provide proper departments with rate and inventory information.
- Verify all group resume information at time of distribution for accuracy in a timely manner
- Assist Director of Sales & Marketing and Director of Revenue Management in compiling reports and information.
- Assist the Director of Revenue Management in leading efforts to achieve the highest possible RevPAR.
- Coordinate with Sales and Convention Services to ensure that rooming lists and reservation cards are processed in a timely manner.
- Ensure all VIP’s are flagged appropriately and communicate any special needs to the Front Desk.
- Assist in building and updating all rate codes in revenue management systems.
- Work with Sales Team as needed to ensure effective and efficient management of group inventory daily - provide direction when needed on cutoff date extensions and additions to inventory.
- Attend department meetings.
- Perform other duties as requested by management.
- Regular monitoring of hotel website to ensure accuracy
- Audit commissions paid out

**Qualifications and Skills**
- Professional verbal communication skills.
- Demonstrable expertise in analysis and action taking.
- Excellent organizational skills and attention to detail.
- Experience with Microsoft Office.
- Delphi and Opera PMS experience a plus.
- Prioritization and time management skills.
- Working quickly without compromising quality.

**Work Environment**
- Majority of work takes place indoors in an office environment.
- This position reports to the Reservation Supervisor

**Physical Demands**
- Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequently handling objects and equipment.
- Standing/sitting for extended periods of time and moving about the facility.

**Expected Hours of Work**
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts during the day
- Eight to twelve hour shifts sometimes required.

**Education and Experience**
- 3+ years Front Office experience or related required.
- Four-year degree in hospitality or related field preferred.
- Prior Reservations Coordinator or Manager experience preferred.

**Principle duties and responsibilities (Essential Functions) include**:

- Answer telephone calls and answer questions regarding hotel facilities and rates.
- Regulate rate and inventory availability.
- Follow through on all changes submitted by the Sales Department in a timely manner
- Perform simple analyses of room night, rate, and revenue statistics.
- Generate reports on demand.
- Provide proper departments with rate and inventory information.
- Verify all group resume information at time of distribution for accuracy in a timely manner
- Assist Director of Sales & Marketing and Director of Revenue Management in compiling reports and information.
- Assist the Director of Revenue Management in leading efforts to achieve the highest possible RevPAR.
- Coordinate with Sales and Convention Services to ensure that rooming lists and reservation cards are processed in a timely manner.
- Ensure all VIP’s are flagged appropriately and communicate any special needs to the Front Desk.
- Assist in building and updating all rate codes in revenue management systems.
- Work with Sales Team as neede