Group Reservations Coordinator

**Job Description Summary**

The Reservations Co-ordinator sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The Reservations Co-ordinator is responsible for soliciting and managing the reservations sales-related opportunities to maximize the hotel's room revenue.

**Work Environment**
- Majority of work takes place indoors in an office environment.
- This position reports to the Reservation Supervisor

**Physical Demands**
- Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequently handling objects and equipment.
- Standing/sitting for extended periods of time and moving about the facility.

**Expected Hours of Work**
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts during the day
- Eight to twelve hour shifts sometimes required.

**Education and Experience**
- 3+ years Front Office experience or related required.
- Four-year degree in hospitality or related field preferred.
- Prior Reservations Coordinator or Manager experience preferred.

**Principle duties and responsibilities (Essential Functions) include**:

- Deliver on the promise of SonestaA+ Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards:

- ** G**reet or welcome everyone, warmly with a smile
- ** U**se eye and ear contact and guest’s name
- ** E**stablish/anticipate needs
- ** S**olve and own all requests/complaints
- ** T**hank everyone
- Answer telephone calls and answer questions regarding hotel facilities and rates.
- Regulate rate and inventory availability.
- Follow through on all changes submitted by the Sales Department in a timely manner
- Perform simple analyses of room night, rate, and revenue statistics.
- Generate reports on demand.
- Provide proper departments with rate and inventory information.
- Verify all group resume information at time of distribution for accuracy in a timely manner
- Assist Director of Sales & Marketing and Director of Revenue Management in compiling reports and information.
- Assist the Director of Revenue Management in leading efforts to achieve the highest possible RevPAR.
- Coordinate with Sales and Convention Services to ensure that rooming lists and reservation cards are processed in a timely manner.
- Ensure all VIP’s are flagged appropriately and communicate any special needs to the Front Desk.
- Assist in building and updating all rate codes in revenue management systems.
- Work with Sales Team as needed to ensure effective and efficient management of group inventory daily - provide direction when needed on cutoff date extensions and additions to inventory.
- Attend department meetings.
- Perform other duties as requested by management.
- Regular monitoring of hotel website to ensure accuracy
- Audit commissions paid out

**Qualifications and Skills**
- Professional verbal communication skills.
- Demonstrable expertise in analysis and action taking.
- Excellent organizational skills and attention to detail.
- Experience with Microsoft Office.
- Delphi and Opera PMS experience a plus.
- Prioritization and time management skills.
- Working quickly without compromising quality.

**Additional Job**Information/Anticipated**

**Pay Range**

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission**:_To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality_**_._

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

**Accessibility for Ontarians with Disabilities Act (AODA)**

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

Pay Rate: $25.00/hour

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
**Salaried FTE Benefits**
- Food and Beverage Discount
- RRSP Match
- Drycleaning
- Competitive Medical and dental benefits
- Competitive Extended health care coverage
- Various employee perks and benefits
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