Reservations Coordinator
1 week ago
Holiday Inn Toronto International Airport_ is looking for someone with strong guest service skills and experience with bookings/reservations to join our team as a Reservations Coordinator
**This is a full time contract position for 18 months**
**Benefits**
- Health & Dental Benefits
- Deferred Profit-Sharing Plan
- Registered Retirement Savings Plan
- Employee Social Events
- Career Development
- Hotel Discounts at other IHG Properties
**What are the requirements this role?**
- Friendly & hospitality focused
- At least one (1) year of guest services/reservations experience at a hotel
- ** Must have experience with OPERA**
**What will you be doing as Reservations Coordinator?**
- Prepare for each group’s arrival, create groups in opera and communicate codes, billing information/routing/PM accounts, filing, VIP information, correspondence, etc.; interact with booking contacts for rooms only group and crew as needed. Correctly record group rooms and revenue in the property management system.
- Manage crew blocks and enter all manifests
- Complete Group files and submit to front desk 3 days prior to group arrival
- Enter all rooming lists for rooms only and groups with catering
- Manage weekly delay block - communicate to outside vendors and front desk
- Maintain accurate electronic filing system for groups and ensure that each group block is traced.
- Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
**About the Hotel**
- Holiday Inn Toronto International_ _Airport_ is a large 451 room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.
**About the Ownership Group**
- Easton's Group of Hotels_ is an award-winning hospitality company specializing in hotel management. As a strong franchise partner with Marriott, Starwood, Hilton, and IHG you will work with the world's strongest brands and an enormous amount of opportunity to learn, develop and grow your career.
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