Groups - Group Sales Coordinator

OverviewPosted Monday, September 22, 2025 at 4:00 a.m.About Us: Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of Sunwing Vacations and WestJet Vacations, along with Vacation Express, SellOffVacations.com, and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our purpose is “passionate people making vacation dreams come true.”The Opportunity: Under Sunwing Vacations, we are looking for a Group sales coordinator to join us in making vacation dreams come true. You will provide booking administration support to accounts and Group Sales Representatives, including making and modifying bookings and other tasks to ensure group customers and travel agents are serviced quickly and efficiently. Professional, helpful, and friendly communications with customers are required, both written and by phone, to nurture relationships and drive retention and referrals. The position reports to the Group sales supervisor and is located in Toronto, ON.What You’ll Do:Process group booking requests.Check quotes against booking system and verify rates.Balance accounting on file.Work with Payload, Inventory or Costings if specific inventory is required.Confirm booking number with Group Sales Representative (GSR) and hand over to GSR for contract and initial invoice issuance.Identify group leader on the booking and obtain contact information.Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR.Process modifications requested by GSR or customer.Process group block seating and seat selection requests.Process booking releases based on contracted policies.Prepare booking with final rooming list.Issue invoices for booking modifications to keep customers updated on status and balances due.Issue E-Docs when necessary.Validate and adjust insurance on file as necessary.Add complimentary Elite Plus seat assignment for wedding couples and group leaders.Follow up on pending names and dates of birth.Attend trainings as assigned by management and Group Sales Trainer; maintain product knowledge and participate in ongoing training.View Product Webinars and organize information for quick reference when required.Stay current on procedural changes and updates.Assist with answering call queues as needed and monitor email inboxes pertaining to Coordinator file administration.GSR vacation coverage; own and manage some specific groups end to end as assigned.Other tasks as assigned.What You’ll Need:At least 1 year of administrative and customer service experience.Proficient time management skills with the ability to multi-task and prioritize.Strong organizational skills and attention to detail.Experience and comfort with customer interactions.Effective language and communication skills including proper phone and email etiquette.Ability to work independently and contribute to a supportive team environment.Computer skills (Microsoft Office) and experience with reservation systems is an asset.Tico certification is required when the position is offered.What We Offer:RRSP Matching ProgramGrowth opportunitiesFree ParkingOpen concept, collaborative workspaceFresh Café with snacks and meals at a subsidized priceOpportunity to contribute to social responsibility initiativesEEO and Inclusion: We are committed to employment equity and fostering an inclusive, accessible environment. We welcome applications from everyone and will accommodate all applicants throughout the hiring process. If you require accommodation to apply, please email recruiting@sunwing.ca.Note: We thank all who apply; however, only those who meet the qualifications will be contacted. #J-18808-Ljbffr