Reservations Coordinator

Reservations Coordinator

The MRG Group

Toronto, ON

Who We Are

The MRG Group is a leader in experience creation and Canada's largest independent entertainment company. Since 2008, we've built a diverse portfolio spanning live music, hospitality, ticketing, travel, and events.

• 12+ hospitality properties and 7 venues across Canada, including iconic spots like Vogue Theatre (Vancouver), Capital Ballroom (Victoria), Queen Elizabeth Theatre (Toronto), and The Prescott (Ottawa)
• Innovative experiential concepts like Par-Tee Putt and Par-Tee Pong
• AdmitONE, North America's fastest-growing multi-product ticketing platform
• An expanding international footprint, with venue partnerships.

Each year, we host 1,000+ events for a growing audience of 700K+ guests. With 500+ passionate employees, we're shaping the future of the experience economy—bringing people together through music, culture, and hospitality.

The Role

Reporting directly to the Event & Sales Manager, the Reservations Coordinator is an onsite role focused on providing exceptional service to our guests. This position involves handling incoming calls and emails, managing reservations, and promoting our offerings to maximize revenue. Additionally, the role includes hosting duties, collaborating with the team to ensure Positive Shareable Experiences for all our guests.

What You'll Do

• Manage inquiries about our regional venues and offerings via both inbound phone and emails
• Ensures a timely and efficient response to general inquiries received
• Aligns with guests on reservation details, pricing and packages
• Assist with the booking and planning of group table reservations
• Collects payment for reservations and packages, changing reservation details according to guest requests as needed
• Maintains contact lists and relationships and assist in qualifying leads, entering bookings into internal software and directing to the appropriate sales manager
• Identifies and communicates corporate and event sales opportunities
• Coordinates with venue leadership teams to ensure effective management of daily reservations and optimization of booking opportunities
• Assists host team to manage restaurant reservations, including assisting the host team on the floor as required
• Supports the Operations Team and Sales Managers in building a successful client event
• Works with Operations Team to deliver on the positive shareable experience we strive to provide to our guests
• Aligns and supports the Sales Team and Regional Operations Team on strategies
• Maintains property calendar for internal and relevant external events
• Liaison for the Operations and Sales management teams, communicating with each group regularly
• Remains current on local events
• Provides insightful feedback to management on ways to maximize revenue and new opportunities to maximize revenue
• Assists with the coordination of projects, reports and plans. Leads projects and/or tasks as assigned

What We're Looking For

• Minimum 1 year experience in a similar customer facing role
• Outstanding customer service execution
• Excellent written and verbal communication skills
• Problem solving and analytical abilities
• Team player with strong initiative
• Ability to balance multiple projects and guest requests at once
• Exceptional accuracy and attention to detail
• Project management, multi-tasking, and time management
• Ability to work well with a team or individually
• Proficiency with Reservations System (7Rooms), Catering & Event Systems (Triple Seat), POS (Square), Google Suite and CRM experience considered an asset

What's In It For You

• Competitive hourly rate + Commission
• MRG Travel Ambassador Program
• Growth opportunities in an industry-leading company
• A collaborative, creative, and fun workplace culture
• Employee discounts and access to unique experiences across MRG venues, events, and hospitality properties

Our Commitment

The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us.

We thank all applicants for their interest. Only those selected for an interview will be contacted.