Administrative Assistant

6 days ago

Burnaby, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Administrative Assistant - FT/Permanent - hybrid - remote & in office (Burnaby, BC)

This role is hybrid - work remote and some in office when appropriate

Role Summary

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients.

The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office (Excel) file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

**Responsibilities**:

- Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing.
- Handling billings for claims - prepares invoices for client billing
- Reception relief: answer phones and forward calls in a timely, professional and efficient manner
- Opening new client claims and set up in the system
- Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster
- Claim file management - filing and pulling information
- Administrative support to the Office Supervisor as needed
- Other duties as assigned

Qualifications & Experience
- Grade twelve diploma
- A post-secondary diploma in Office Administration will be given preference.
- Previous experience within a dynamic team will be given preference.
- Experience in an administrative support environment is preferred
- Any insurance experience would be an asset
- Previously demonstrated ability to execute high attention to detail
- Demonstrated ability to manage changing priorities and proven organizational skills
- Demonstrated behaviors showing initiative behaviors and follow-up skills
- Demonstrated ability to maintain a high level of confidentiality
- Demonstrated professionalism and work ethic
- Proven ability to contribute to and work well within a team environment
- Intermediate experience with Word, and strong Excel skills are required
- All prospective employees must pass a background check

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