Bilingual Customer Experience Advisor

1 week ago

Lachine, Canada Connex Telecommunications Inc. Full time

Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you
Working at Connex Québec Inc. means being part of a dynamic and professional team of 600 employees in our 14 offices in North America, whose objective is to offer innovative solutions at the cutting edge of technology. Our employees are our ambassadors to our clients and business partners. Their skills, integrity and accountability are key to our success.
We offer competitive compensation, a full range of benefits, and a fun environment with the ability to telecommute with smart and talented team players.

**Responsibilities**:

- Weekly follow up on open and uncompleted tickets.
- Take calls from the general line for service tickets or MACDs.
- Follow dispatch and escalation processes.
- Make and turn in order returns weekly.
- Make and submit monthly reports every month and quarterly report every three months.
- Provide requested quotes to the customer.
- Close and invoice orders monthly.
- Update customer files in the software.
- Make appointments with customers and technicians for work to be done.
- Open and process customer requests. Communicate with the customer when they have questions. Follow up on orders.
- Work with multiple departments to ensure excellent service.

Skills and Requirements
- Experience in customer service, preferably in a call center environment.
- Excellent oral and written French.
- Skills and abilities desired. Word, Excel, Outlook.
- Knowledge of File Maker an asset.
- Bilingualism is a must (French and English)

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