E-commerce Customer Service Representative
3 days ago
At _Top Shelf Brands_ As an E-commerce CSR, you'll create an experience for our customers through excellent service and expertly-curated product content. You'll be in an energetic office environment where you'll have the ability to master your communication skills and learn new things every day.
**You'd make a great CSR if you**:
- Consider yourself a “people person,” and enjoy helping others.
- Love working as a team and appreciate the chance to collaborate.
- Understand how to create a great customer service experience.
- Have a focus on quality and take pride in your work.
- Are open to learning new things.
- Are comfortable with responsibilities like digital marketing and coordination.
- Can keep cool and calm in a fast-paced work environment.
- Have excellent communications skills.
**Job Requirements**:
- Maintain regular and consistent attendance and punctuality.
- Fixed working hours (9 AM to 5 PM) and a consistent schedule.
- Possess in-depth knowledge about the products related to vape and cannabis industry.
- Managing customer queries and assisting the fulfillment team with daily tasks.
- Assisting customers with shopping inquires and product selections.
- Available to perform various coordination tasks.
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
**Salary**: $15.50-$18.00 per hour
**Benefits**:
- Extended health care
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Etobicoke, ON M9W 5G1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: One location
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