Customer Service Representative

3 days ago

Etobicoke, Canada SportStars Youth Soccer Full time

Job Title: Customer Service Representative

Job Summary:
**Duties**:

- Provide accurate information about products and services
- Assist customers with order placement, tracking, and issue resolution
- Utilize phone etiquette to ensure positive customer interactions
- Conduct data entry tasks accurately and efficiently
- Analyze customer needs to recommend appropriate solutions
- Communicate effectively with customers to build rapport and trust
- Support sales initiatives by promoting products and services
- Upsell additional products or services to maximize customer value

Qualifications:

- Previous experience in customer service or a related field
- Proficiency in English; fluency in Spanish is a plus (Multilingual/Bilingual)
- Strong communication skills and the ability to articulate information clearly
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide suitable solutions
- Experience with data entry and CRM software is preferred
- A proactive attitude towards problem-solving and conflict resolution

**IMPORTANT - How to apply**:

- We require: a cover letter, resume and the completion of both surveys at the following link to be considered.

Join our team as a Customer Service Representative and embark on a rewarding career where you can make a difference in our customers' experience. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Have you completed our two surveys:

- What postal code do you live in?
- Do you own a car?

Work Location: In person

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