Scheduler / Care Coordinator

1 week ago

North Vancouver, Canada Hero Home Care Full time

We welcome you to join our team of Heroes as a Scheduler/Care Coordinator with Hero Home Care where we focus on our role in supporting Happy Humans and Healthy Communities **Roles & Responsibilities**: - Utilizing match making criteria to schedule caregivers based on client needs and preferences - Finding replacement caregivers as needed to cover vacation requests or sick leave - Answering live calls and providing great customer service - Booking appointments for Care Managers and others staff in the office - Private intakes, booking care consults, introductory visits & follow up with prospective as well as current customers - Shift reporting support for payroll - Supporting care teams in the community through strong, consistent communication regarding any issues or concerns throughout the day - Liaising with our Talent team to determine staffing needs and caregiver performance - Any other related duties as needed **POSITION REQUIREMENTS**: - At least 1 year of experience in scheduling caregivers, HCAs, community workers or nurses - Experience in the healthcare field is an advantage - Professional communication skills: Oral and written - Ability to work on software and online tools - Ability to work in a team as well as individually - Can work a minimum of one weekend day per week - Available for on call shifts (paid flat rate as bonus for on call shifts) **Shifts**: - 5 days (40 hours) a week - Shifts will include at least one weekend day - Shift rotations applicable as per operational needs **Job Types**: Full-time, Permanent Pay: $45,000.00-$55,000.00 per year Additional pay: - Bonus pay **Benefits**: - Casual dress - Extended health care - On-site parking - Paid time off - Wellness program Ability to commute/relocate: - North Vancouver, BC: reliably commute or plan to relocate before starting work (required) Application question(s): - If you were referred by a current employee of Hero Home Care, please provide the name of the employee who referred you. Please type "N/A" if you were not referred. **Experience**: - scheduling caregivers, community workers or nurses: 1 year (required) **Location**: - North Vancouver, BC (preferred) Work Location: In person

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