Scheduler / Care Coordinator

2 days ago


North Vancouver, Canada Hero Home Care Full time

We welcome you to join our team of Heroes as a Scheduler/Care Coordinator with Hero Home Care where we focus on our role in supporting Happy Humans and Healthy Communities

**Roles & Responsibilities**:

- Utilizing match making criteria to schedule caregivers based on client needs and preferences
- Finding replacement caregivers as needed to cover vacation requests or sick leave
- Answering live calls and providing great customer service
- Booking appointments for Care Managers and others staff in the office
- Private intakes, booking care consults, introductory visits & follow up with prospective as well as current customers
- Shift reporting support for payroll
- Supporting care teams in the community through strong, consistent communication regarding any issues or concerns throughout the day
- Liaising with our Talent team to determine staffing needs and caregiver performance
- Any other related duties as needed

**POSITION REQUIREMENTS**:

- At least 1 year of experience in scheduling caregivers, HCAs, community workers or nurses
- Preferably Medical Office Administration or related field of study
- Experience in the healthcare field is an advantage
- Professional communication skills: Oral and written
- Ability to work on software and online tools
- Ability to work in a team as well as individually
- Can work a minimum of one weekend day per week
- Available for on call shifts (paid flat rate as bonus for on call shifts)

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Shifts:

- 5 days (40 hours) a week
- Shifts will include at least one weekend day
- Shift rotations applicable as per operational needs

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- scheduling: 1 year (required)
- outbound scheduling caregivers, community workers or nurses: 1 year (preferred)

Work Location: In person



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