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Customer Service Representative

4 weeks ago

Vancouver, Canada Coast Appliances Full time

Since 1978, Coast Appliances has been supplying Canadians with the brands they want and the expertise they need. The perfect appliance is always available at one of our 17 locations across Canada.
***About the role**
Reporting to the Assistant Manager - Order Fulfillment, the Customer Service Representative - Order Fulfillment, will be responsible to process online orders, communicate with customers and support the sales cycle of the selling staff. This position will be responsible to order review invoices for completeness, order product, secure final payment, schedule deliveries and be the main contact with customers regarding delivery and post-delivery follow-up, ensuring customer satisfaction and reducing delivery issues/errors.

**Responsibilities**
To improve Customer Service while increasing Profitability by reducing company losses (non-deliveries, shipping costs, unnecessary clearance product, etc.) for Retail invoices:
**Responsibilities**
- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Location: 8488 Main Street, Vancouver, British Columbia V5X 3L8

**Salary**: $17.00-$19.00 per hour

Schedule:

- Day shift