Bilingual French Representative, Client Service

4 hours ago

Etobicoke, Canada ADP Full time

**Bilingual French Client Services Representative - Fund Direct / Smart Compliance**:
**Position Description**

**Responsibilities**
- Respond to incoming queries from clients while providing resolution
- Use Siebel/CEH system to document client interactions and problem resolution
- Educate clients on product features and functionality
- Possess detailed knowledge of policies and procedures with a broad understanding of the client operation
- May provide training support for new hires
- May coordinate the rollout of client-specific procedures within the service center
- May help build and maintain knowledge sources
- Provides research and consultative service support to internal and external clients
- Perform other related duties as assigned

**Preferred Qualifications**

**Education**:

- BA degree preferred and/or equivalent experience and training

**Experience**:

- 1-3 years experience with Payroll and/or Financial Services
- Previous call center experience an asset
- Fluent in French and English

Generic Skills:

- Effective oral and written communication skills
- Ability to follow operating procedures and instructions
- Must be able to work well under pressure while maintaining a professional demeanor
- Ability to multi-task is essential
- PC skills a must to be proficient in various Applications
- Effective time management

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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