Call Centre Representative

Discover Your Adventure with CanaDream
At CanaDream, we create unforgettable vacations for those eager to explore Canada at their own pace.
Why Join Us?
- Year-Round Excitement: While we’re open all year, our stations truly come alive from May through October, welcoming visitors from around the world.
- Make a Difference: At CanaDream, you have the chance to make a real impact on our Guests and Customers. Your efforts will help create memorable experiences that last a lifetime.
- Fun and Dynamic Team: Work with a fantastic team of people who know how to have fun while delivering top-notch service. We believe in enjoying the ride while getting the job done to the best of our abilities.
- Ignite Your Passion: Join us and ignite your passion for travel and hospitality. Be part of a team that values your contributions and supports your growth.

**Our Core Values**:

- Be Happy To: Embrace positivity and spread joy.
- Lead the Way: Take initiative and inspire others.
- Enjoy the Ride: Have fun and make the most of every moment.

Ready to Start Your Journey?
**Job Title**: Call Centre Representative
**Job Location**: Calgary
**Compensation**: Competitive wage
**Employment Status**: Permanent or Seasonal
**Reports to**: CanaDream Central Manager
Position Summary
Company Overview
CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. As we celebrate our 31st anniversary, we continue to grow and innovate, ensuring memorable experiences for our guests and a supportive, inclusive environment for our crew members.
Essential

**Responsibilities**:

- Welcome Guests over the phone with a friendly demeanor.
- Provide accurate information, create and send quotes, and complete reservations.
- Upsell optional extras to meet customer needs and preferences.
- Present a positive and professional image of CanaDream RV.
- Confirm reservations, send information, and process payments.
- Provide on-road support to Guests, including troubleshooting.
- Resolve complaints and process authorized refunds.
- Coordinate service appointments and liaise with vendors to ensure Guests are promptly back on the road.
- Forward service inquiries to on-call technicians.
- Contact Guests for feedback and future invitations.
- Embrace CanaDream’s brand voice and best practices.
- Perform other duties as required.

Skill Set, Education and Experience
- Proven Customer/Guest service and communication skills.
- Ability to speak a second language (German, French, Dutch, Mandarin, or Cantonese preferred).
- Strong attention to detail, problem-solving, and objection handling.
- Experience in call centers, hospitality, or travel and tourism is an asset.
- Strong computer skills and accurate data entry.
- Self-directed, motivated, proactive, and accountable.
- Ability to sit for extended periods and work under pressure.
- Flexible with strong interpersonal skills for a diverse environment.
- Adaptable and able to multitask.
- Demonstrates a “Can-Do” mentality.
- Sensitive, tactful, diplomatic, and professional at all times.
- Strong work ethic and positive team attitude.
- Logical thinking and math skills.
- Ability to remain calm and friendly under pressure.
- Valid driver’s license and reliable vehicle

**Working Conditions**:

- Shift work, including weekends and statutory holidays.
- Overtime may be available during peak periods.
- Physically and mentally demanding with repetitive tasks and long periods of sitting.
- Manual dexterity required for computer operation.
- Noisy environment at times.
- Fast-paced environment.

Disclaimer
This job description provides a summary of the typical functions of this role and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional responsibilities, tasks, and duties may be required that differ from those outlined in this description.