Call Centre Agent

6 days ago

Calgary, Canada Voxig Full time

**Key Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries and resolve complaints efficiently.
- Provide accurate information about products, services, and policies.
- Update customer accounts and document call details in the CRM system.
- Collaborate with other departments to resolve complex issues.
- Meet performance metrics such as call handling time and customer satisfaction scores.
- Stay updated on company offerings and industry trends to assist customers effectively.
- Maintain confidentiality and handle sensitive customer information securely.

**Required Qualifications**:

- High school diploma or equivalent; additional education is a plus.
- Previous experience in a call centre or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Ability to handle challenging customer interactions with patience and professionalism.
- Strong problem-solving and multitasking abilities.
- Familiarity with CRM software and basic computer skills.

**Job Type**:Full Time**Job Location**:Calgary

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