Call Centre Operators

3 days ago


Calgary, Canada Stride Management Full time

call centre
- customer service

**About Us**
Stride provides world-class lottery management services and technology to charities and non-profits across Canada.

Stride Management is part of the Jumbo Interactive Group (ASX-300 JIN): An innovative technology company that has grown remarkably over the past 25 years, from humble beginnings with a single computer to a thriving global technology business.

What sets us apart is our unwavering focus on creating possibilities. We develop cutting-edge solutions empowering our not-for-profit and charity partners to raise funds for their vital causes.

**The Project**:
**What will you be doing?**
The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.

In addition, the role will entail:

- Answer phones and respond to customer inquiries.
- Complete data entry and verify customer lottery ticket order information.
- Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
- Complete Freshdesk support tickets for customer service inquiries.
- Courtesy Outbound reminder calls.
- Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
- Assist with filing as requested
- Other duties as assigned.

**We're looking for someone with**:

- Strong customer service skills
- Previous call centre experience
- Flexibility, adaptability and reliability
- Strong problem-solving skills
- Ability to type quickly and efficiently

**Find Your Freedom at Stride**:
At Stride, we're all about ensuring our team thrives, as a valued member, look forward to:

- Commitment to Diversity, Equity and Inclusion across the employee career journey,
- Focus on talent management, including career and skills development,
- Health & Wellbeing activities

Diversity, Equity, Inclusion and Belonging is at the heart of everything we do. All team members have an equal voice and opportunity to thrive. We foster a safe environment where our unique perspectives are celebrated, valued, and truly included and we can bring our authentic selves to work.

**We are a 2024 Circle Back Initiative Platinum Employer - we commit to respond to every applicant.



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