City Dispatcher

1 week ago

Mississauga, Canada TST-CF Express Full time

**About us**:
TST-CF Express has been an industry leader for over 94 years, specializing in Less Than Truckload (LTL) Freight. TST-CF Express is located across Canada wide, and through its strategic partnerships provides transportation services across North America.

**Responsibilities**:

- Manage the day-to-day operations in the P & D Dispatch Department.
- Planning and forecasting of P & D schedules
- Ensure that service levels meet and or exceed the needs of our customers
- Review operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
- Recommend, implement and maintain performance and productivity measurements
- Communicate professionally with internal and external customers in order to resolve service issues in a timely manner and providing customers with status updates.
- Maintaining customer profiles.
- Ensuring drivers are scanning paperwork prior to arriving at the terminal.
- Schedule repairs and maintenance for equipment.
- Ensure Drivers follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc
- Provide drivers with training on tablets.
- Hold periodic driver meetings to provide training and feedback on customer challenges.
- Completion of daily reports
- Other duties as assigned

**Qualifications include**:

- Minimum 3 years supervisory experience in a transportation dispatch environment
- Strong leadership and management skills
- Strong analytical, organizational and problem-solving skills
- Customer service oriented
- Proven ability to multi-task and prioritize tasks
- Professional verbal and written communication skills in English (bilingual in French is an asset)
- Computer literate with sound knowledge of Gmail and Excel
- Ability to work flexible hours (afternoons, evenings and weekends) as necessary
- High School or equivalent
- Ministry of Transportation regulations
- Knowledge of Transportation Operating Systems

If you are seeking a diverse and challenging management opportunity within the transportation sector, submit your resume now

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

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