Graduate Client Support Analyst

**_About the job_**

The Graduate Client Support Analyst acts as the primary contact for all customers of our market-leading risk management products. These are based on cutting-edge technologies and support all asset classes, including Crypto currencies and Crypto derivatives. After completing our training and shadowing program, the Graduate Client Support Analyst will assist our customers on topics including valuation, hedging and risk management in collaboration with our software engineers, data engineers, financial data analysts and product managers.

**_ Who will love this job_**
- **A collaborator **- you are interactive and thrive in a collaborative team environment, who enjoys working closely with financial institutions such as Hedge Funds, Banks as well as with internal stakeholders to deliver solutions.
- **A continuous learner **- you love to learn and welcome the opportunity to develop your knowledge of financial markets and develop your troubleshooting and technical skills. Your professional qualifications are supported and encouraged in an environment of continuous learning.

**_What you'll do_**
- Act as primary contact for all client user issues and queries, working closely with technical and business users to maximize their use of our products through training and support.
- Use initiative to investigate, replicate and resolve problems reported by our clients, across functional and technical queries.
- Engage Consultants, Data Operations, Development or other Technical teams to support the rapid resolution of client issues.
- Participate in escalation processes to inform customers and engage resources internally across the business to provide rapid solutions to critical issues.
- In conjunction with the Quality Control team, conduct testing of programs and systems by analyzing them to determine likely problem areas, constructing and using sample data to test programs or systems failures.
- Maintain a high level of expertise on TS Imagine Trading System products by working closely with development, design, project management and QA teams.
- Contribute to documentation and knowledge sharing with colleagues in order to ensure processes and knowledge are reflected accurately.
- Work on a range of supporting projects in order to develop team tools, process or support for Implementation and Consultant initiatives.

**_You should have_**
- Degree in Computer Science, Math, Physics, Engineering, Quantitative Finance, Economics or another similar field
- Highly motivated, self-starter attitude
- Excellent communication (written and oral) skills
- Ability to multi-task
- Ability to learn complex procedures and tasks quickly
- A broad-based understanding of finance and trading including equity derivatives, trading practices and associated risk strategies
- Strong customer orientation
- Basic understanding of Programming Languages

**_Why TS Imagine / Benefits_**
- Currently hybrid home-office
- Vacation and Personal days
- Annual bonus and salary review
- Training budget $1,500
- RRSP with 3% company matching
- Health insurance
- Subvention for public transportation

**_ About TS Imagine_**

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.

Join us