Guest Experience Manager

1 week ago

Campbell River, Canada RICKY'S ALL DAY GRILL Full time

**Title**: Guest Experience Manager

**Compensation**: Based on Experience

**Commencement**: Immediately

**Role Summary**
Reporting to the General Manager, and working with the kitchen management team, you will be responsible for the management of all aspects of the restaurant, executing flawless dining experiences for our guests. As you supervise the daily restaurant operations, you will consistently ensure that all team members deliver professional, friendly, and engaging service. Supporting and assisting the General Manager to create a unique working environment.

**Key Accountabilities**
1. Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
2. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately.

3. Maintain and support the high standards of quality represented in our food and beverage programs
4. Develop and maintain staff’s product knowledge through ongoing training
5. Promote a positive work environment and culture where staff development and good work are recognized through one on one meetings, reviews and coaching
6. Perform Liquor, Wine and Beer inventory as needed and account for variances as required
7. Respond to guest complaints and rectify issues that are in line with our corporate objectives
8. Recruit employees as needed
9. Create a culture of cleanliness, organization and productivity that meets or exceeds health department guidelines
10. Minimize hazards by performing daily safety observations and attend JOHSC meetings

**Required Education & Experience**
- Minimum two (2) years of recent brand restaurant experience at the management level or equivalent.
- Serving it Right
- Culinary experience

**Required Knowledge, Skills & Abilities**
- Record of maintaining high standards in food quality, guest satisfaction, restaurant cleanliness and sanitation.
- Passion for the food, beverage, and the restaurant industry.
- Excellent oral and written communication skills.
- Outstanding leadership, interpersonal and conflict resolution skills with the capacity to develop and motivate staff to achieve challenging goals.
- Experience with MS Word, Excel, Outlook.
- Must be able to work a flexible schedule including opening, closing, weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: $19.00-$22.50 per hour

Work Location: In person

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