Assistant Manager

**ASSISTANT MANAGER - 3/4 to F/T**

**COMPANY**: Fresh Start Health Retreat, operating from 4384 South Island Hwy, Oyster Bay, BC, V9H 1E8

**PAY**: Starts at $27. Top pay $35 - raises are gradual and are merit-based.

**SUMMARY**:
The Assistant Manager is the primary person responsible for **smooth program operations, HR Assistance, Team Training and the development of training materials.** Technical ability is #1 requirement (ex. ability to figure out/ learn on the fly: multiple software systems and manage the computer network, how to troubleshoot a printer jam or set up printer drivers, how to put together a desk, how to use a generator in case of a power outage, how to use a water back-up system if there is a leak etc.).

You need to have outstanding technical/ office/ operations management skills, interpersonal skills, be a quick thinker with an excellent ability to get oral instructions and attention to detail, be adaptable, hands-on and not be afraid of any work.

**MAIN RESPONSIBILITIES**:
**OPERATIONS**:
**Operations Management**:running smooth program operations, preventing issues, documenting issues, together with management looking for solutions, improvements implementation. It is a high-paced, high-stress environment where you'll need to make many decisions on the fly.

**Supplies ordering, storage/ inventory management, and equipment maintenance** - vacuum cleaners, colonic machine filters change, change light bulbs, computers and printers troubleshooting, AV equipment set-up and trouble-shooting (mic, portable speakers or portable video projector), company vehicles etc. Our Servers are currently managed by the remote IT systems admin manager. Occasionally, you will need to work together to run updates, do hardware upgrades and run semiannual server maintenance.

**HR**:
**Hiring/ Onboarding Assistant**: sourcing applicants, pre-screening, onboarding and annual compliance by the entire team. You are responsible for managing all HR documentation and ensuring that the team paperwork is up-to-date. Most of the tasks are basic and do not require advanced HR knowledge.

**Team Training**: induct and support new Body Workers/ Therapists, train Program Coordinators, train the Program Director in operational (non-expert) tasks (e.g. Check-outs, Appointments Bookings, What’s Where in the Storage, etc.); Kitchen/ Housekeeping Trainees - jointly with Chefs Supervisor and Kitchen Assistants Supervisor ensure that each new hire has completed all on-the-job required training. Note: You do not train kitchen staff. You only oversee the completion and collect reports as a training project manager.

To ensure that the operational Company standards are upheld and procedures followed.

**SOPs**:create, update, and submit for approval to the Program Manager.

**IT SYSTEMS UNDERSTANDING AND TRAINING**:
We use systems as leverage, but we have more than one non-techy team member who needs consistent training in basics, sometimes as simple as saving a picture in Word, using a laptop/ projector, using the printer or logging into a particular system.

**Fresh Start Portal** - We have an in-house built CRM. Training will be provided by the software engineers.

**Note**: you are a go-to person for an entire team, anything systems, software, or troubleshooting related.

**Program Coordinator** -until we reach consistent groups of 16, you’ll be fulfilling this role 5 days per week during the programs - as per the Program Coordinator duties listed below. As the load increases, we'll hire additional help for housekeeping and laundry. However, the majority of other duties will remain.

Coordinator Duties Include:

- Documentation collection, generation and assembly (guest binders and bags; health forms, allergies and arrival day reports; health assessment folios)
- Daily clean treatment rooms, showers/washrooms, spa lobby, entrances, and laundry. Company vehicles' cleaning.
- Assist Program Directors with guest request management, appointment booking, changes and cancellations, and run-around (lots of up and down between both floors)).
- Custom Protocols (individualized supplement packages): get supplies in town, pick-n-pack, prepare custom formulations, and generate reports for guests and the kitchen. Requires high accuracy and completion within tight deadlines.
- Guest Checkouts: prepare end-of-stay estimates, add/remove products, add Tips, process payments and refunds on the debit machine, Online or accept e-transfers. Save Invoices. Generate Registered Therapists' Invoices.
- Guest Folios Preparation (include Tips to Take Home, Reports of Assessments).
- The list of duties is not exhaustive

**Miscellaneous Projects**: post-program guest appreciation, video testimonials preparation, documentation proofreading, assistance with marketing projects and other tasks/ projects, as needed.

NOTE: During programs you will be doing 80% day-to-day tasks and up to 20% or less development-related tasks. Most of those will need to b