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Program Manager

2 weeks ago

Vancouver, Canada Lululemon Full time

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
The Retail Technology Operations acts as a bridge between the Application and System delivery teams and the Technology Operations and Helpdesk teams. We provide insight into user experience issues, allowing us to build better systems. We also conserve engineering capacity by taking on operational tasks for engineering teams.

**A day in the life**:
The Program Manager leads technology hardware delivery projects for our stores both directly and in partnership with retail engineering teams. The job will entail partnering closely the New Store Openings and Retail Hardware Technology Programs to ensure that best practices for asset and configuration management as well as how we roll out new hardware rollouts are followed. In collaboration with cross functional partners, you’ll ensure that our technology hardware is highly available, well monitored with attached to robust break/fix programs that ensures minimum downtime. Alongside technology and financial leaders, you’ll work to develop well thought out life cycle management of store hardware.
- Manage overall delivery, status, health of hardware deployment projects for retail locations.
- Lead in the definition and upkeep of a multi-year investment strategy for Retail Hardware.
- Support engineering teams to ensure that technology projects requiring hardware innovation are scoped appropriately.
- Prioritize all in-flight and upcoming Initiatives with product/business partners.
- Partner with Support and Operations teams to elevate asset and configuration management for Retail hardware.
- Understand and coordinate definition of program scope and manage, socialize and communicate changes to scope during program.
- Provide guidance and coaching to project managers.
- Create and maintain baseline spend/rolling forecast for retail hardware technology investment.
- Manage Program financials (actuals & forecast)
- Owns program-related resource management and 3rd party vendor management. Will be the point of contact for Procurement, Security, Legal, Stakeholder Management (Sponsor, Leadership, Architects).
- Ensures all project/program tasks are clearly understood, assigned, and tracked.

**Qualifications**:

- 5+ years in technology or related field w/ 5+ yrs exp in project management, 1-2 yrs in program management scrum/safe or other agile practice certification required if leading a scrum team.
- Strong leadership skills, including influencing and gaining consensus without direct authority.
- Experience in managing waterfall, hybrid & agile delivery teams.
- Passion for problem-solving with an ability to excel in an ambiguous environment.

**Nice to haves**:

- Experience supporting Support and Operations teams.
- Experience with Hardware delivery in Retail environments

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Immigration support is potentially available for this role.

Compensation and Benefits Package

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)

**Note**: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in