Program Manager

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

**Division**: Career and Youth Services

**Program**: Bridge to Student Success (BTSS)

**Employment Type**: Permanent Full-Time

**Number of Position**: 1

**About the Position**:
The Program Manager is responsible for managing the Bridge To Student Success (BTSS) program, and supports youth education planning, mental wellness, and personal development services. The Manager works with external partners, and provides support and supervision to youth counselors, administration officer and IT specialist.

**Reports to**: Program Director

**Key Duties & Responsibilities**:

- Manages the service operations and continual development of the BTSS Program
- Manages the BTSS program team which consists of youth counsellors, administration officer, and IT specialist
- Supports the continual development of the division
- Oversees the daily operation of the BTSS Program
- Provides support and supervision to youth counsellors to assist in implementing daily program activities
- Assists youth counsellors in designing the youth programs and their schedules
- Supports and facilitates group sessions when needed
- Assists in budget control, program evaluation and community liaison
- Analyses the trends of service needs and reports to the Program Director
- Ensures all youth counsellors maintains up-to-date client and group records
- Achieves the programs' target enrolment numbers
- Works closely with community organizations
- Networks and promotes the BTSS Program via social media and through community channels
- Assists the Program Director in reviewing existing program structure, plans and recommends changes to drive effective and efficient services which meets the best practice and standards required by Council on Accreditation (COA)
- Assists the Program Director on proposal development activities
- Attends divisional staff meeting and training opportunities
- Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to our youth clients
- Represents S.U.C.C.E.S.S. in attending external meetings under corporate guidelines
- Provides support to agency wide initiatives when required
- Represents the organization in media functions and interviews on items related to the division with collaboration with corporate communications department
- Performs other related duties as assigned by the Program Director

**Qualifications & Experience**:

- Bachelor’s Degree in Social Sciences, Human Services or related discipline
- Minimum of 2 years’ work experience with youth population
- Minimum of 2 years’ experience managing higher education programs
- Experience in youth counselling, personal development, education planning, or a related field
- Experience working with marginalized youths
- Experience working with a diverse clientele
- Experience in program planning and participant recruitment
- Experience in budgeting and financial control is an asset
- Experience in program marketing and promotion is an asset
- Knowledge of higher education practices and procedures

**Job Skills & Abilities**:

- Excellent written and oral communication skills
- Additional languages considered an asset
- Excellent interpersonal and intercultural communication skills
- Excellent program management and administration skills
- Excellent leadership skills
- Excellent program engagement and facilitation skills
- Excellent critical thinking and analytical skills
- Excellent program/service promotion and marketing skills
- Excellent documentation and administrative skills
- Excellent time management, organization, and prioritization skills
- Ability to work independently and as a part of a team
- Ability to manage complex and challenging situations
- Ability to take initiative and be proactive
- Ability to speak publicly to an audience

**Other Requirements**:

- Criminal Record Check Required
- Vulnerable Sector Support
- Able to work evenings and weekends as required
- Able to travel within the lower mainland

About S.U.C.C.E.S.S.:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, communi