Program Office Coordinator

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

**The Opportunity**:
The Program Office Coordinator will work with a high level of autonomy to support all Patient Support Program groups with a variety of administrative and coordination tasks.

The Program Office Coordinator will work on-site at Sentrex headquarters to proactively support cross-functional teams and identify opportunities for process optimizations.

**A Day in the Life (What you will do here)**:

- Prepare and send out Program letters and materials.
- PSP mail sorting - once documentation from mail is scanned and filed electronically, place in physical file at the Markham Head Office.
- Preparation and creation of reports in SharePoint and internal databases.
- Order and maintain inventory of office and welcome kit supplies.
- Complete all relevant reports (timesheets, expenses, mileage, validate database reports, etc.) per specified timelines and required standards.
- Coordination of marketing materials and internal events.
- Monthly finance reporting and reconciliation as needed
- Identify opportunities for improvement and optimization of processes, template forms, documentation.
- Assistance with returned mail (to head office) - if a patient has moved, confirm new address by sending information to clinic, and sometimes calling/confirming new address with patient directly.
- Process patient records and data entry activities of pertinent information received at different points of contact during the delivery of Program services.
- Ensuring complete and high-quality data entry into our database systems.
- Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOPs.
- Maintain program data accuracy through review of program documentation for completeness and consistency.
- Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
- Executing other ad-hoc administrative duties, as they are assigned.
- Additional duties as determined by your Manager

**What you need to ensure you are set up for success**:

- Grade 12 education combined with 2 years of community college secretarial and/or equivalent work-related experience providing office administration services.
- Bilingual communication skills - English and French are a strong asset
- Excellent verbal and written communication, listening, and customer service skills.
- Experience working in a Patient Support Program is a strong asset.
- Competent at accurately inputting information into various paper and electronic forms
- Ability to learn quickly, adapt, and multi-task in a fast-paced and ever-changing environment.
- Strong organizational skills with the ability to cope with changing priorities.
- Self-directed individual who can work independently with mínimal supervision.
- Adheres to confidentiality policies when managing patient data and information.
- Ability to take a proactive approach and demonstrates an ability to work collaboratively in a team environment.
- Valid Drivers License and reliable mode of transportation

**What makes you a great fit for this team**:

- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.